About this role
Overview
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description
Operations & Standards
- Supervise daily operations of the Gym and fitness facilities, ensuring all areas are clean, safe, and fully operational.
- Monitor the condition of gym equipment, coordinating with Engineering for preventive maintenance and repairs.
- Ensure health, safety, and hygiene standards are consistently upheld.
- Oversee scheduling of group classes, personal training, and guest sessions.
- Support the Wellness Manager with operational reporting and audits.
Guest Experience
- Welcome and engage with guests, providing professional advice and support on fitness programs.
- Assist guests with safe use of equipment and develop personalized training sessions when required.
- Manage guest feedback and ensure effective service recovery.
- Promote membership packages, wellness programs, and fitness services.
Team Supervision
- Supervise Fitness Instructors, Receptionists, and Attendants during shifts.
- Ensure staff follow SOPs, grooming standards, and service protocols.
- Conduct on-the-job training and coaching to improve guest engagement and technical delivery.
- Assist with roster planning to ensure coverage during peak hours.
Business & Sales Support
- Drive sales of memberships, personal training, and fitness-related packages.
- Monitor performance of instructors and track daily usage and class participation rates.
- Support retail opportunities (fitness merchandise, supplements, etc.) were relevant.
- Assist in executing promotions, seasonal offers, and special events.
Desired Skill & Expertise
Qualifications & Skills
- Minimum 3 years’ experience in a supervisory or senior fitness role in luxury hospitality or wellness clubs.
- Certified fitness professional (e.g., REPs, ACE, ISSA, or equivalent).
- Strong knowledge of gym operations, fitness programs, and wellness trends.
- Excellent communication, coaching, and leadership skills.
- Ability to manage schedules, equipment, and service delivery in a high-end environment.
- Basic financial awareness with understanding of membership sales and KPIs.
Core Competencies
- Guest-Centric Service Delivery
- Leadership and Coaching Skills
- Operational Efficiency
- Sales and Membership Growth
- Professionalism and Safety Orientation