About this role
Overview
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description
The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Coordinator to support the smooth delivery of membership services and create a welcoming, high-quality experience for all members. Responsibilities include but not limited to:
- Support the day-to-day administration of the Royal Stables membership programme.
- Assist with member enquiries, applications, onboarding, renewals, and account updates.
- Maintain accurate and up-to-date membership records, databases, and documentation.
- Coordinate member communications, including welcome messages, updates, invitations, and newsletters.
- Support the delivery of member events, activities, and exclusive experiences.
- Coordinate with internal teams to ensure members receive seamless access to facilities, services, and programmes.
- Assist with membership benefits, privileges, packages, and loyalty initiatives.
- Process membership forms, payments, renewals, documentation, and account information.
- Follow up with prospective members and support the conversion and onboarding process.
- Monitor renewal dates, outstanding payments, member requests, and follow-up actions.
- Prepare membership reports, trackers, schedules, and performance updates.
- Respond to member feedback and escalate concerns appropriately.
- Support surveys, feedback sessions, and regular member relationship check-ins.
- Ensure membership policies, terms, benefits, and procedures are clearly communicated.
- Maintain confidentiality when handling member information and personal data.
- Ensure all member-facing communications reflect the Royal Stables’ luxury positioning and brand standards.
- Assist with marketing campaigns, promotional activities, networking events, and membership initiatives.
- Support front-of-house and customer-facing colleagues with membership information and procedures.
- Build positive relationships with members, guests, prospects, partners, and internal teams.
- Contribute to the continuous improvement of membership processes and customer experience.
- Perform other membership administration and coordination duties as required.
Desired Skill & Expertise
- 2+ years of experience in membership coordination, administration, customer service, hospitality, private clubs, or a similar role.
- Excellent communication, interpersonal, and customer service skills.
- Strong organisational and time-management abilities.
- Excellent attention to detail and accuracy.
- Proficiency in CRM systems, membership platforms, Microsoft Office, and reporting tools.
- Experience coordinating events, appointments, communications, or member activities.
- Professional, polished, friendly, discreet, and service-oriented.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong problem-solving and follow-up skills.
- Experience in luxury hospitality, private members’ clubs, or equestrian environments is an advantage.
- Knowledge of the UAE market and local cultural expectations is desirable.
- Fluency in English is required; Arabic is highly desirable.