Dispatcher

Overview

|Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training|

Looking to TRADE UP to a better opportunity? Blaze Heating, Cooling, Electrical Plumbing Generators is looking to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!

What we offer:

- Weekly Pay & Paid Training

- Medical, Dental, Vision Insurance

- Health Savings Account

- Short & Long Term Disability

- Company Paid Life Insurance

- PTO including vacation and holiday

- Matching 401(k) + ROTH IRA

- On-going training & development, plus growth opportunities

What you will do:

- Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.

- Prioritize service requests based on urgency and technician availability.

- Monitor and adjust schedules to ensure optimal efficiency and productivity.

- Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.

- Provide customers with information about service availability, estimated arrival times, and any potential delays.

- Follow up with customers to ensure satisfaction and address any further needs or concerns.

- Inform customers of the status of their service calls and any changes to scheduled appointments.

- Maintain accurate records of service calls, customer interactions, and technician activities.

- Enter data into the company's dispatch and customer management systems.

- Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

What you will need:

- 2+ years of dispatch experience

- 2+ years of customer service experience

- Service Titan experience preferred

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Problem-solving skills and the ability to work under pressure.

- Attention to detail and accuracy.

- The capacity to function both individually and collaboratively is essential.

Schedule : Monday - Friday

## Posted Min Pay Rate
USD $20.00/Hr.

## Posted Max Pay Rate
USD $25.00/Hr.