About this role
Overview
What You'll Do
Hardware Deployment & Setup
- Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications
- Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
- Perform hardware upgrades including memory, storage, and component replacements as needed
- Execute device refresh and end-of-life replacement activities on a scheduled basis
On-Site & Deskside Support
- Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
- Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
- Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting
- Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
- Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team
Asset Management & Inventory
- Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition
- Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team
- Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures
- Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards
Remote Employee & Shipping Support
- Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns
- Package and ship devices securely, tracking shipments and resolving logistics issues
- Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix
- Maintain records of shipped and received assets to ensure CMDB accuracy for remote inventory
Security & Compliance
- Ensure secure data destruction and disposal procedures are followed for decommissioned equipment
- Apply physical security controls including asset tagging, equipment labeling, and secure storage practices
- Support audit and compliance activities related to physical asset inventory and disposal records
Documentation
- Maintain accurate service records for all hardware work orders, repairs, and deployments
- Update and contribute to runbooks and knowledge base articles for common hardware tasks and depot procedures
- Track warranty information, vendor contacts, and service agreements for managed hardware
What You'll Bring
Required
- 1–3 years of experience in a field services, deskside support, or IT technician role
- Hands-on experience imaging and deploying Windows 10/11 laptops in a corporate environment
- Familiarity with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices
- Experience with asset tracking or CMDB tools
- Ability to lift and transport equipment (up to 50 lbs) and work in a physical office/depot environment
- Strong organizational skills and attention to detail – accuracy in asset records matters
- Good written and verbal English communication skills
Preferred
- Experience with MDM/UEM platforms for device enrollment and imaging
- Familiarity with conference room AV technology
- Experience coordinating hardware shipping and logistics for remote workers
- Exposure to ITAM or CMDB tools
- CompTIA A+ certification or equivalent
- Experience working in a global IT environment with multi-region hardware standards