Villa Attendant

Overview

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

The Royal Stables Private Members Club in Abu Dhabi is seeking a Villa Attendant to provide exceptional housekeeping, guest service, and daily villa support for members and guests. Responsibilities include, but are not limited to:

- Maintain the cleanliness, presentation, and overall standards of assigned villas.

- Clean and prepare bedrooms, bathrooms, living areas, dining areas, kitchens, terraces, and outdoor spaces.

- Make beds, change linen, replenish amenities, and maintain guest supplies.

- Welcome and assist members, guests, and VIPs with warmth and professionalism.

- Provide personalised and discreet service based on guest preferences and requests.

- Assist with refreshments, dining setups, room service, and light food and beverage preparation when required.

- Support villa preparation before arrivals, events, private functions, and special occasions.

- Conduct regular checks to ensure all villa areas are clean, comfortable, and fully prepared.

- Report maintenance issues, damage, repairs, lost property, and safety concerns promptly.

- Maintain accurate records of guest preferences, requests, supplies, and maintenance requirements.

- Coordinate with housekeeping, guest relations, concierge, hospitality, maintenance, and operations teams.

- Manage villa linen, amenities, cleaning supplies, equipment, and inventory.

- Follow all health, safety, hygiene, chemical-handling, and security procedures.

- Maintain confidentiality when handling member, guest, and personal information.

- Ensure all service delivery reflects the Royal Stables’ luxury positioning and brand standards.

- Maintain a professional, discreet, and welcoming presence at all times.

- Assist with daily villa opening, closing, and presentation procedures.

- Contribute to a comfortable, personalised, and memorable guest experience.

- Perform other villa attendant, housekeeping, guest service, and operational duties as required.

Desired Skill & Expertise

- 2+ years of experience in villa attendant, housekeeping, room attendant, butler, guest service, or a similar role.

- Experience in luxury hotels, private residences, resorts, private clubs, or hospitality environments is desirable.

- Strong knowledge of cleaning, hygiene, presentation, and housekeeping standards.

- Excellent attention to detail and commitment to quality.

- Warm, polite, discreet, and service-oriented personality.

- Strong communication and interpersonal skills.

- Ability to anticipate guest needs and provide personalised service.

- Professional appearance, excellent grooming, and polished manner.

- Reliable, organised, punctual, and physically fit.

- Ability to work independently and collaboratively in a fast-paced environment.

- Experience serving VIP, high-net-worth, or international guests is highly desirable.

- Ability to work flexible hours, including evenings, weekends, and holidays.

- Fluency in English is required; Arabic is highly desirable.