Shipping Team Leader

Shipping Team Leader

Position Summary

Tailor Made Compounding (TMC) is seeking a dependable, detail-oriented Team Leader to support our Shipping operations. This role provides hands-on leadership and coordination to ensure the timely , accurate , and compliant shipment of compounded medications.

The Shipping Team Leader will help manage daily workflow, support team members, identify and resolve issues, and serve as a resource for the Shipping team under the direction of the Shipping Manager.

Key Responsibilities

- Lead and support the Shipping team to ensure timely and accurate processing of outbound orders.

- Monitor order volume and workflow, prioritize work, and help resolve bottlenecks or issues that may impact turnaround times.

- Ensure shipping activities are completed in accordance with applicable SOPs, quality standards, regulatory requirements, and Company policies.

- Provide real-time guidance and support to team members and reinforce safety, quality, and compliance expectations.

- Communicate order status, exceptions, operational issues, and team performance to the Shipping Manager and other appropriate stakeholders .

- Coordinate with Order Reconciliation and other departments to help ensure orders move efficiently through the process.

- Ensure effective communication and handoffs between teams and shifts to maintain operational continuity.

- Perform hands-on shipping responsibilities, including packaging, labeling, carrier processing, and other shipping functions as needed.

- Assist with training and onboarding new team members and reinforce established procedures and expectations.

- Maintain a clean, organized, safe, and audit-ready work environment.

- Identify and escalate operational, quality, safety, or personnel concerns in a timely manner .

- Help drive accountability, productivity, and continuous improvement within the department.

- Contribute to a positive and productive team environment that reflects TMC's values and culture.