About this role
Travel to Skilled Nursing Facilities and Private Residential homes to service patients. Treat all customers in a courteous manner. Ensures all urine and oral fluid specimens and phlebotomy specimens are collected accurately and on time.
- Collects specimens according to established procedures.
- Responsible for completing requisitions accurately
- Process and package specimens for transport. Maintains required records and documentation.
- Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
- Maintains all appropriate Collection logs.
- Clerical duties: filing, maintain customer log. Data entry required.
- Submits accurate expense forms, if applicable, on the required day. Demonstrates organizational commitment.
- Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
- Reports on time to work, following attendance guidelines.
- Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement Communicates appropriately with clients, customers, coworkers and the general public.
- Keeps information confidential per company and procedural policies.
- Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution. Remains polite and courteous at all time. Miscellaneous duties and responsibilities.
- Keeps work area neat and clean. Disposes of biohazard containers when scheduled.
- Help with inventories and other tasks as assigned.
- Stock supplies as needed.
- Performs department-related clerical duties when assigned.
- Answers phones and dispatches calls when assigned.
- Participates on teams and special projects when asked.
- Other duties as assigned