Field Service Technician

AagardOn-sitePart-timeMid level, 2–5 yearsListed 2 weeks ago

Apply now

About this role

Pay Range: $22.00 - $29.00. Double pay for all travel time!

Key Obsessions:

- Provide the Aagard experience

Ensure the Aagard machine is the best machine in the plant.

- Deliver a user-friendly machine (operators favorite!).

- Conduct top-tier training.

- Deliver a superior customer experience that surpasses expectations.

- Successful new machine/retro builds ITS (Install, Test, and Support)

Test and assemble machines, ensuring project success.

- Ensure concise and timely communication between Aagard and customers.

- Provide quality assurance for retrofit and warranty assemblies.

- Conduct quality audits on full machines.

- Customer Relations

Build trust and maintain strong relationships by representing Aagard with professionalism and integrity.

- Serve as a highly skilled, solution-focused technician who customers enjoy working with.

- Identify and communicate retrofit opportunities that enhance machine performance and customer value.

- Conduct service contracts and provide ongoing support to ensure long-term customer satisfaction.

Knowledge and Experience:

- Associates degree in Mechanical Technology, Mechanical Drafting, Mechatronics, Robotics, or related field plus 2 years of related experience or equivalent combination of education and/or experience

- Ability to view and understand CAD drawings and experience with Microsoft products

- Understanding of mechanical and electrical principles

- Ability to seek training that is needed to be travel ready and have an interest in machine controls.

- Experience or training with PCs, Servos, PLCs preferred

- Knowledge of blueprint reading, hydraulics, pneumatics, electronics, and use of correct terminology

- Ability to view and understand CAD drawings and experience with Microsoft products

- Strong customer service skills, conscientious of meeting and exceeding customer needs and specifications

- Ability to operate small hand tools, forklifts and the proper use of measuring instruments

- Confidence and ability to communicate professionally with internal and external customers verbally and in writing

- Strong prioritization, time management, organization, proactive decision-making, and attention to detail

- Ability to walk or stand up to 100 percent of the time

- Ability to lift up to 50 lbs., stoop, kneel, crouch, crawl, or climb

- Willing and able to travel domestically and internationally up to 50% of the time, which may include any day of the week

- Must obtain and maintain a valid passport (cost reimbursed by Aagard)

Benefits Offered:

At Aagard, we believe in investing in you —your health, your career, your financial future, and your well-being. Our total rewards package is designed to support you and your family with meaningful benefits.

Comprehensive Healthcare for You and Your Family

- No-Cost Coverage: Preventive & major medical coverage for you and your family—fully paid by Aagard.

- Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.

- Payment-in-lieu: Receive extra compensation if youre insured elsewhere.

- Company-Paid Benefits: Dental, Life, and Disability insurance—all included.

- Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.

Financial Security

- 401(k) with Company Match: 50% match on the first 10% of your contributions.

- Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.

Time Off

- Paid Time Off: Enjoy time for rest and relaxation.

- 9 Paid Holidays throughout the year.

- Paid Bereavement Leave for lifes difficult moments.

- Volunteer Time Off: Make an impact with paid time to support causes you care about.

Career Growth & Development Opportunities

- Pathways to Leadership: Build your future with mentorship and servant leadership programs.

- Educational Support : Scholarships and tuition reimbursement to help you grow.

Unique Offerings That Set Us Apart

- Celebrate, Care, and Connect: Our on-staff chaplain is here to support you through lifes milestones, challenges, and celebrations.

- Supporting Our Community: Aagard matches your charitable contributions, helping you give back and make a difference.

- Team Building Events & Lunch & Learns: Connect, learn, and grow with your peers.

- Complimentary Perks: Enjoy fresh fruit, hot beverages, and local business discounts.

At Aagard, youre not just joining a company—youre joining a team that cares . Your contributions matter here, and were proud to offer benefits that help you thrive at work and beyond.