Field Service Engineer III

Job Description:

POSITION SUMMARY

The Field Service Engineer I II   is responsible for   the repair, maintenance, and upgrade of all   Transmedics   Organ Care Systems within an assigned region under the supervision of the field service manager. This role is vital to ensuring the availability and performance of   Transmedics   lifesaving Organ Care Systems. This role is expected to travel domestically and internationally to any   Transmedics   internal or customer sites on short notice.

POSITION RESPONSABILITIES

This position   is responsible for , but not limited to, the following:

- Install, repair, and   maintain   Organ Care Systems at internal and external customer sites

- Independently manage an assigned region, ensuring all   Transmedics   devices and equipment are repaired and serviced in a compliant and   timely   manner

- Complete reports and documentation for service activities in   a timely   and   accurate   manner

- Enter data from the completed service activities into the required databases   in a timely manner

- Maintain   test equipment   utilized   in service activities

- Drive customer satisfaction through service excellenc e

- Perform other   TransMedics   tasks and duties as assigned/ required.

MANAGEMENT RESPONSIBILITIES

This position manages the following positions   on a daily basis .

- This position will not have management responsibilities.

PHYSICAL   ATTRIBUTES

- Must be able to travel up to 80% of the time

- Physical ability to uncrate and   crate   an Organ Care System and to lift service tool kits (up to 50 lbs.)

- Must be able to manage high volume domestic/international travel schedule and   have the ability to   travel both internationally and domestically upon short   notice and   be available nights and   weekend .

MINIMUM QUALIFICATIONS

- BS   degree   with minimum 3   years experience   as a Field Service Engineer ,   or   AA   / Tech degree with minimum 5   years experience   as   Field Service Engineer , or High   S chool diploma with minimum 7   years   experience   as   Field Service Engineer

- Demonstrated ability to assemble and disassemble   highly complex   electromechanical systems

- Strong analytical problem-solving skills and trouble shooting skills of complex electromechanical devices

- Must have valid driver's license and valid passport

PREFERRED QUALIFICATIONS

- E xperience providing field service   for complex medical devices in hospital settings ,   or equivalent combination of education and experience

- Excellent verbal and written communication skills and interpersonal skills

- Ability to work calmly and effectively under pressure and   maintain   a positive attitude

- Computer skills include Microsoft Word and Excel

- Must be reliable and able to work independently

- Must be detail oriented and highly organized with strong multitasking and prioritization skills

- Outstanding customer interaction skills with a demonstrated   track record   dealing with hospital customers in a positive and professional manner

- Ability to speak a foreign language is a plus

Employee Benefit:
Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA Dental Vision  Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Short Term Disability Long Term Disability 401K Plan Pet insurance  Employee Stock Purchase Plan

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.