About this role
Job Purpose:
As a Car Wash Assistant Manager – Express at Mr. Clean Car Wash, you will support the General Manager in daily operations to ensure smooth, efficient, and customer-focused site performance. You’ll help lead the team by example, ensuring brand standards are upheld, operations run safely and efficiently, and all guests receive outstanding service. This role is a key stepping stone to a future leadership position and includes bonus opportunities based on key performance indicators.
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Key Responsibilities:
- Provide excellent customer service to ensure guest satisfaction.
- Assist the General Manager in managing site operations, production, labor, and profitability.
- Train, coach, and certify team members on company processes, safety, and procedures.
- Open and close the site, ensuring all security, cash handling (if applicable), and operational tasks are completed.
- Complete daily, weekly, and monthly maintenance and administrative duties.
- Ensure the site remains clean, safe, and well-maintained (including tunnel, lot, lobby, restrooms).
- Respond quickly to and resolve any equipment or mechanical issues.
- Maintain an adequate inventory of chemicals and supplies; place orders as needed.
- Drive sales, memberships, and loyalty programs to grow business.
- Ensure proper staffing levels based on business needs and support team coverage in congested areas.
- Uphold brand standards in cleanliness, equipment function, and associate appearance.
- Perform other duties as assigned by the General Manager.
Qualifications
Required Experience:
- Customer service experience
- Operational experience, including equipment oversight and maintenance
- Experience in training staff on processes and quality standards
- Experience supporting sales and loyalty program growth
- Experience managing labor, supply use, and site presentation
Preferred Experience:
- 2+ years of experience in a car wash environment and/or 1+ year of experience in a supervisory or assistant manager role
- Experience in retail or hospitality
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Required Skills and Abilities:
- Ability to work outdoors in all weather conditions and seasons
- Ability to be on your feet for extended periods or the entire work shift
- Physically able to bend, stoop, squat, kneel, reach, and step to perform job duties
- Ability to carry up to 50 pounds for short distances
- Ability to maneuver around vehicles
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Preferred Education:
- High school diploma or equivalent
- A college education is a plus
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Minimum Qualifications:
- Flexible availability, including nights, weekends, and holidays
- Must pass a pre-employment background check and drug screening