Volunteer Support Officer

This role is a community based role and will be field based with travel required.

Contract: Full time – Permanent

Location: Dublin South (Rathfarnham, Donnybrook, Stillorgan, Blackrock, Monkstown)

Working Hours: 35 Hours per week 5 over 7 days.

Salary: €37,000

The Volunteer Support Officer at ALONE plays a vital role in recruiting, training, and supporting volunteers to deliver impactful Befriending and Support services for older people. This position involves building a strong volunteer network through effective onboarding, training, and ongoing guidance, ensuring volunteers feel valued and engaged.

Responsibilities

Aligned with ALONE’s mission and values, the Volunteer Support Officer plays a key role in recruiting, training, and supporting volunteers to deliver Befriending and Support services that enhance the lives of older people.

- Lead the recruitment, training, vetting, and onboarding of volunteers to ensure a strong, well-prepared volunteer network.

- Provide ongoing guidance, communication, and issue resolution to ensure volunteers feel supported and valued.

- Work closely with ALONE’s service team to match trained volunteers with older people in a timely manner.

- Promote ALONE’s Befriending and Support services and identify local events and activities that encourage volunteer and older person participation.

- Implement programmes to enhance volunteer engagement, recognising contributions and fostering a positive volunteer culture.

- Develop local volunteer leadership initiatives and collaborate on organising social events to strengthen community connections.

- Support the ongoing enhancement of ALONE’s volunteer programme, ensuring alignment with best practices and organisational goals.

Essential skills & experience

- Recruitment experience and experience in promoting services, developing partnerships, and fostering community participation a distinct advantage.

- Organisational & Coordination Skills: Proven ability to manage multiple tasks, meet deadlines, and ensure volunteers are efficiently placed and supported.

- Experienced using CRM systems and digital tools (for volunteer management, reporting, and communication).

- Background in a similar role within the voluntary, charity, or social care sector is desirable.

- Knowledge of Safeguarding & Best Practices: Understanding of volunteer vetting, Garda clearance, and ethical considerations in volunteer management.

- Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally

- A collaborative team player who fosters strong internal and external relationships.

- Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.

- Strong time management and organisational skills to prioritise workload and meet KPIs.

- A clean full drivers licence with your own car is essential

Extra Benefits

- Salary €37,000

- 35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week.

- Annual Salary Reviews

- Pension scheme available after 6 months service

- Time Off in Lieu

- Income protection after 2 years service

- Long service awards for employees

- Mileage Policy in place for applicable roles

- Death in Service - after 6 months’ probation successfully completed.

- Travel Saver Schemes

- Sick Pay Scheme -after 6 months’ probation successfully completed.

- Bike to Work Scheme

- HSF Partnership

- Horizontal Transfer Opportunities

- Comprehensive Training & Development

- Bespoke Induction Programmes

- Progression Opportunities

- Further Education Opportunities

- Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s.

GP telephone Advice

- Virtual Doctor

- Private Prescription Service

- 6 structured Counselling/ Emotional Wellbeing Service

- Legal Helpline

The closing date for applications is Friday, September 11th.

ALONE is an equal opportunities employer.

#SM