About this role
Key Responsibilities
- Research hotels, resorts, and accommodation options based on client preferences and needs
- Assist clients with availability, reservation options, and booking details
- Coordinate accommodations and related vacation components when requested
- Review reservation information for accuracy prior to confirmation
- Communicate professionally with clients throughout the planning and booking process
- Assist with reservation updates, changes, and general questions
- Maintain organized client and booking records
- Utilize approved reservation platforms and industry resources
- Stay informed about properties, destinations, promotions, and booking procedures
- Provide attentive follow-up and personalized client service
Qualifications
- Strong communication and customer service skills
- Excellent organization and attention to detail
- Comfortable researching and comparing information online
- Ability to work independently and manage time effectively
- Basic computer and internet proficiency
- Willingness to complete training and learn reservation systems
- Previous experience in hospitality, customer service, reservations, or related fields is helpful but not required
- Must be 18 years of age or older
- Reliable computer and internet access
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What Is Provided
- Fully remote work environment
- Flexible scheduling
- Training and ongoing educational resources
- Access to reservation and planning tools
- Industry and supplier resources
- Supportive professional environment
- Opportunities to expand knowledge across hotels, resorts, vacation packages, and destination experiences