About this role
The Transport Driver plays a key role in our work of transporting clients to needed care within and outside our contracted area. They are often the only in-person representative of the company, providing excellent customer service to facility staff, clients and family members in a mental health setting.
Essential Duties and Responsibilities
- Long- and short-distance driving, coordinating routes and schedules with dispatchers.
- Retrieve and secure clients and personal belongings for trip to destination facility.
- Maintain detailed log of working hours in compliance with state and company policies, submitting monthly to Field Supervisor.
- Ensure mechanical issues with the vehicle are corrected promptly, reporting defects, accidents, and violations immediately.
- Perform daily maintenance of vehicle (refueling, cleaning, snacks/water, etc.)
- Interact with facility staff, clients, and family members in a professional manner.
- Address problems and create solutions, collaborating with Dispatcher and elevating problems to Field Supervisor when necessary.
- Enter data into Samsara system, maintain logs of calls, incidents, miles driven and more, submitting reports monthly to Field Supervisor.
- Work collaboratively with Director of Operations and Field Supervisors to update and maintain a list of facility contacts.
- Drive excellence by creating efficiencies that will reduce the arrival time for transports (under the 2-hour maximum). Report all overages to Field Supervisor.
Qualifications
- High school diploma or equivalent.
- 26 years or older.
- Excellent driving record.
- Valid driver's license.
- Proficient in English (oral and written); active listener.
- Tech-savvy, good typing skills, and experience with data entry.
- Ability to work nights, weekends with flexible hours as needed.
- Operate in highly stressful situations from both internal and external sources, adapting and making decisions as needed.
- Ability to multi-task, interpreting on-going problems and suggesting possible solutions.
- Prior law enforcement, military, dispatch, logistics or mental health experience helpful, but not required.