BDC Service Representative

BDC Service Representative

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

Were looking for a friendly and organized BDC Service Representative to join our team. In this role, youll be the first point of contact for our service department – helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish.

Responsibilities:

- Answer incoming service calls and make follow-up calls.

- Respond to internet service lead requests.

- Schedule and confirm appointments for vehicle service.

- Follow-up after service completion to ensure customer satisfaction.

- Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM system.

- Work closely with service advisors to pass along important customer details.

- Comply with all company policies, procedures and safety standards.

- Other duties as assigned.

Qualifications:

- Excellent communication and customer service skills.

- Professional, well-groomed personal appearance.

- Basic understanding of vehicle service is helpful.

- Ability to multitask and stay organized in a fast-paced setting.

- Familiar with computers and CRM software.

- Valid drivers license and clean driving record.

We offer best in class industry benefits:

- Competitive pay

- Medical, Dental and Vision Plans

- Paid Holidays & PTO

- Short and Long-Term Disability

- Paid Life Insurance

- 401(k) Retirement Plan

- Vehicle Purchase Discounts

- Employee Discounts on Parts and Service Repairs

- Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.