IT Helpdesk Technician

About Horizon Retail Construction:

Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. We are currently seeking an IT Helpdesk Technician- L1 to join the team at our corporate headquarters in Sturtevant, Wisconsin, we take pride in delivering quality projects, building strong relationships, and fostering a collaborative team culture.

Key Responsibilities:

- Responsible for maintaining help desk tickets

- Set-up and deploy equipment to new office and field employees

- Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies

- Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals

- Identify hardware and software technical issues and malfunctions

- Provide training to end users as well as create and maintain training manuals

- Perform physical inventory, minor hardware repair, equipment delivery, and testing

- Assist with IT projects and business initiatives

- Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors

- Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer

- Basic server access to create/modify/terminate user accounts, phone management, etc.

Summary of Qualifications:

- Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology

- Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)

- Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)

- Ability to work in a team environment to meet critical deadlines

- Experience with Apple devices such as iPhones and iPads

- Previous customer service experience

Preferred Skills:

- Experience with Ticket and Asset Management software (e.g., Lansweeper)

- Someone who has good written, oral, listening skills and customer service

- Power Automate Experience

What We Offer:

Horizon offers a collaborative work environment with a strong focus on team culture and professional growth. Our comprehensive benefits package includes:

- Medical, dental, vision, and life insurance

- Paid time off and paid holidays

- Flexible spending account (FSA)

- 401(k) with company match

- Career development opportunities

Ready to build your future with us? Apply today and become a part of the Horizon team.