About this role
Role Purpose
The Associate askHR Specialist provides front-line HR support across the employee lifecycle, resolving most inquiries at Tier 1 and escalating to Tier 2 or Tier 3 when needed with clear, complete documentation.
The role provides multi-channel support (portal, live chat, email, Teams meetings), maintains high data integrity in ServiceNow and Oracle HCM, and contributes to quality assurance, knowledge management, and continuous improvement.
As the front-line face of HR, the Associate askHR Specialist plays an important role in giving employees responsive, service-focused support for HR questions and transactions.
The role has a strong focus on employee experience, ensuring each interaction is handled with empathy, respect, and professionalism while building the ability to look beyond the immediate question and understand what the employee needs.