About this role
Are you a tech enthusiast who loves solving problems and making people’s day? Are you fluent in Maltese and English, and eager to dive into a fast-paced, customer-focused environment? If that sounds like you, Melita wants you on our Tech Squad !
We're looking for Technical Contact Centre Agents to join our energetic team on a full-time basis. This is more than just answering calls, it's about becoming the go-to person for our customers' technical needs, guiding them with confidence and creativity.
Key Responsibilities:
- Be the frontline tech hero : Resolve technical inquiries and sharing your tech wisdom;
- Simplify the complex : Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers;
- Process with precision: Master the art of handling customer concerns with ease;
- Document like a pro: Keep detailed records of your tech support adventures;
- Hit your marks : Achieve and exceed tech-tastic performance metrics;
- Stay sharp : Keep up with the latest telecommunications trends.
Requirements
- A passion for all things tech;
- Exceptional communication skills;
- Ability to translate tech jargon into plain Maltese and English;
- Comfortable with basic computer skills and navigating software tools;
- A knack for teamwork and the ability to work independently;
- A desire to embrace a fast-paced tech-savvy environment;
- Previous customer service experience is a plus, but enthusiasm is essential.
What we promise:
- Competitive salary with additional bonuses based on departmental objectives;
- Hybrid work model to suit your lifestyle;
- Learning & Development programs to ensure continual growth;
- Growth opportunities and advance further in our one-of-a-kind, fun-fuelled company;
- A vibrant and energetic fun-fuelled work environment.