About this role
Position Title: Tele-collector
Rank: Rank and File II to Rank and File IV
Unit/Section: N/A
Reports To : Collection Department Head, Area Head, Team Leader
Supervises : N/A
Updated As of : June 15, 2017
JOB SUMMARY / SPECIFIC ACCOUNTABILITIES:
- The Tele-collector is generally tasked to ensure that all policies, guidelines, procedures and internal controls set by the management and other regulatory bodies are complied with and undertaken by the department.
- The Tele-collector is responsible in handling collection of delinquent accounts by telephone to achieve required collection targets.
- The Tele-collector shall ensure adherence to existing internal control procedures while maintaining the highest quality of service.
SPECIFIC DUTIES AND RESPONSILIBITIES:
Operation:
- Reports to the Area Head the result of collection efforts in his area which includes negotiation.
- Works hand in hand with Field Collectors to achieve required collection targets.
- Informs past due borrowers of their loan status and negotiate payments through phone calls.
- Reviews all new bounced/ restructured /amnesty accounts.
- Records all pertinent information gained from calls on borrower.
- Endorse accounts to Area Head subject for issuance of reminder/demand letters.
- Prepares demand letters and transmit to Area Head.
- Recommends alternate solutions/options to borrowers to ensure loan payment.
- Reconciles accounts with field collectors.
- Perform other functions as maybe assigned from time to time according to the established productivity and service quality standards.
Custodianship:
- Company issued equipments
General Authority:
- The Tele-collector is authorized to offer loan restructuring to delinquent loan accounts subject for the approval of Management.
Monitoring and Reporting:
- Call logs, Daily summary of collection, Daily summary of past due provision
COMPETENCIES:
- Communication Proficiency
- Customer/Client Focus.
- Negotiation Skills
- Results Driven
WORKING RELATIONS:
- Internal Interactions Asset Management Dept. , Litigation Dept, Credit Approval Dept., Records Dept., Loans Management Actg. Dept., Loans Marketing Dept.
- External Interactions Loan Customers, Court Sheriff, PNP, Local Government, External Collection Agency
QUALIFICATION GUIDELINES:
Education :Must be at least a high school graduate or college level or have at least six (6) months experience in banking or related to his positions and responsibilities.
Experience : Preferably 6 months of extensive experience in Collection from a reputable banking/ financial services industry.
Others : With strong analytical, interpersonal and negotiation skills. Able to work under pressure and with minimum supervision.