About this role
Job Classification
ICT Application Support Analyst
Grade C3
Closing Date: 19 September
Job Family
Information Technology
## Career Stream
It Operations
## Leadership Pipeline
Manage Self: Technical
## FAIS Affected
Job Purpose
To support the business users on the Banking system and other relevant IT applications and provide customer products and services within a regulatory compliance framework
Job Responsibilities
- Manage and coordinate IT incident resolution processes.
- Prioritize incidents based on business impact and urgency.
- Investigate, troubleshoot, and resolve system issues.Monitor system performance against SLAs.
- Provide 2nd-tier technical support and system debugging.
- Liaise with business and technical stakeholders.
- Communicate incident status and resolutions.
- Ensure compliance with relevant policies and regulations.
- Support continuous service improvement initiatives.
- Build and maintain positive business relationships.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Specific qualifications in supporting IT fields (NQF Level 6)
Essential Certifications
- MCDST or equivalent
Specific qualifications in supporting IT fields (breadth)
Relevant qualifications in frameworks - COBIT
Relevant vendor certifications
Preferred Certifications
Minimum Experience Level
3- 5 years end user support experience
Application Support Exposure
Flexcube & Microsoft knowledge will be an added advantage
Technical / Professional Knowledge
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Multiple operating system
- ITIL
- Basic computer concepts
- Microsoft Office Products
- Computer Hardware & Software
Behavioural Competencies
- Continuous Learning
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
People Specification
Candidates from previously disadvantaged groups are encouraged to apply.
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For any assistance or more info please contact the Nedbank Recruiting Team
+264 61 295 2155 / +264 61 295 2036
Namibia