Supermarket & Retail Outlets Manager

Position: Retail Team Manager        
Type: Full-Time / Permanent        
Bonus: Up to 10% Annual Bonus

We can provide on-site accommodation, subject to availability and T&Cs.  
 
Join our One Great Team here at Haven as a Retail Team Manager, where   you ’ ll   make a real impact on delivering outstanding service and creating a memorable shopping experience across our retail outlets.    
 
As the Retail Manager,   you'll   be at the heart of an energetic team, leading with clear direction and plenty of motivation.   You'll   inspire your team to hit their goals and keep up   high standards   by showing them how   it’s   done!   You'll   be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly.   You’ll   be the driving force behind exceptional guest experiences across our supermarket, gift shops, and vending outlets, continuously improving how we interact and solving any issues that pop up. Plus,   you'll   make sure everything stays safe, compliant, and on point with company policies.   
 
Key Responsibilities         
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.         
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.         
Performance Management:   Monitor   individual and team performance, providing regular feedback, coaching, and conducting performance reviews.         
Resource Management: Oversee   team scheduling, budgets, and resources to maximise efficiency and meet business needs.         
Compliance and Safety: Ensure all operations   comply with   health and safety regulations, company policies, and standards.         
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.         
Training and Development: Support   team development through ongoing training, mentoring, and creating growth opportunities.         
 
Requirements         
- Proven experience in roles such as Supermarket Manager, Store Manager or a similar management role within the retail or hospitality industry.       
- Strong leadership and communication skills.        
- Ability to work in a fast-paced environment while   maintaining   attention to detail.        
- Exceptional customer service and problem-solving abilities.        
- Knowledge of health and safety regulations.        
- Strong organisational and multitasking skills.        
- Experience in budgeting and   financial management .        
- Flexibility to work evenings, weekends, and holidays.

What We Offer 
- An inclusive, supportive work environment.  
- Comprehensive training and ongoing support.  
- Career development opportunities, including fully funded qualifications.  
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply 
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at:  [email protected]