Intern, Digital Operation

WHY JOIN US?

- We practice a vibrant & energetic office culture.
- We provide opportunities for career advancement within the company.
- Good performance is always rewarded accordingly.

“ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”

JOB RESPONSIBILITIES:

WHAT YOU WILL DO:

- Monitor and manage customer enquiries received through social media, and correspondence channels.
- Respond to customer enquiries and complaints accurately, professionally, and within established service level agreements (SLAs).
- C oordinate with relevant departments to ensure   timely   resolution   and   in accordance with   established procedures.
- Maintain   accurate   records of customer interactions,   and   resolutions, actions in relevant systems.
- Ensure all responses   comply with   company policies, regulatory requirements, and service standards.
- Support social media monitoring activities and   assist   in managing online customer engagement.
- Prepare reports and updates on enquiry volumes, response performance, and customer feedback as   required .
- C ontribute to continuous improvement initiatives to enhance customer experience and operational efficiency.

REQUIREMENTS:

WHO YOU ARE:

- Currently pursuing   Bachelor's Degree in Business Administration , Communications, Marketing, Mass Communication, Public Relations, Customer Service, or a related field.
- Strong written and verbal communication skills in English   and Bahasa Malaysia .   Proficiency   in   additional   languages is an advantage.
- Active user and good understanding of social media platforms (e.g., Facebook, Instagram, TikTok, X, LinkedIn).
- Strong interpersonal and customer service orientation.
- Good analytical and problem-solving skills with attention to detail.
- Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).   Positive attitude, willingness to learn, and ability to work collaboratively in a team environment.