About this role
Are you looking to move away from hands-on work and focus on managing workflows? Do you excel in customer service?
We are seeking a dedicated and customer-oriented individual to join our Equipment team as a Service Advisor. You'll report to the Service Manager and handle service requests from our customers. Your duties include taking calls, managing parts and work orders, providing low-level technical assistance, and gathering customer feedback. This role is ideal for a customer driven person looking to kick start their automotive career or a seasoned technician looking to step away from the tools.
What will you do?
- Answer incoming calls across all Toro Service sites
- Manage parts interpretation, quotes, and work orders for service requests
- Keep customers updated on work order status
- Collaborate with Service Managers to balance workload and pressure
- Maintain customer and product data in ServiceMax
- Perform additional administrative tasks as needed
Located at Banyo, QLD.
What do you need?
- Knowledge and experience in dealing customers
- Knowledge of Toro products and experience with their operating characteristic (desirable)
- Experience in workload planning, parts interpretation, or mechanical work is a plus
- Ability to establish effective business relationships with internal and external customers
- Excellent customer service focus
- Strong computer skills, including CRM management
- A valid Australian Motor Vehicle License (Forklift licence beneficial)
- Toro technical background, SAP and ServiceMax skills will be highly regarded