About this role
Note : This is for active pooling purposes only. Submitting your application does not guarantee employment. Your details will be kept on file and considered for future opportunities as they become available.
Sales Quality Assurance (QA) Analyst
Location : Philippines or South Africa – Remote
Employment : Full-Time
Salary : Circa £500/month, depending on experience and location
Role Overview
We’re looking for a Sales QA Analyst to review recorded outbound sales calls and ensure leads and appointments meet the required quality and qualification standards.
This is an internal, non-customer-facing role focused on call monitoring, quality checking, reporting, and identifying recurring issues.
Key Responsibilities
- Review recorded outbound sales calls against a QA checklist
- Assess lead qualification, accuracy, process adherence, and appointment quality
- Check CRM records against information discussed during calls
- Score and document QA results accurately
- Flag incorrectly qualified or poor-quality leads
- Provide clear written feedback based on QA findings
- Identify recurring quality issues and trends
- Maintain accurate QA records and reports
- Complete reviews within required timelines
Requirements
Requirements
- Experience in QA, call monitoring, outbound sales, appointment setting, or call centre operations
- Strong English comprehension, particularly with UK customer conversations
- Good written English
- Excellent attention to detail and listening skills
- Strong analytical and organisational skills
- Ability to consistently follow a structured QA checklist
- Comfortable reviewing a high volume of recorded calls
- Experience with CRM systems and spreadsheets
- Able to work independently
This is not a customer-facing role, so advanced spoken English or extensive customer-facing experience is not required.
Desirable Experience
- Sales QA or call-monitoring experience
- UK accents and terminology
- Appointment-setting or lead-generation environments
- Home improvement, construction, energy efficiency, or related industries
- Home Office Requirements
- Reliable laptop/desktop
- Stable high-speed internet
- Headphones/headset suitable for call recordings
- Quiet home workspace