About this role
In this position you will lead customer service and customer care team oversees customer service operations, ensures high customer satisfaction, manages teams, and implements strategies to improve service quality and retention. You will manage and monitor key performance indicators (KPIs) related to claim processes, customer engagement and satisfaction, report on progress to operations head in local and regional, and work closely with cross-functional teams to identify opportunities for improvement and develop and execute plans to address customer needs and concerns.