About this role
About the role
We are seeking a hands-on and detail-oriented First-Mile Hub Supervisor to oversee day-to-day operations at our hub. The role is key to ensuring smooth parcel flow from merchants and shippers into our network, maintaining service quality, and leading a team to achieve operational excellence.
Responsibilities
- Supervise and manage the first-mile hub operations , ensuring parcels are received, sorted, and dispatched accurately and on time.
- Lead, coach, and support a team of hub agents, loaders, and drivers to achieve daily operational targets.
- Monitor KPIs such as parcel intake accuracy, hub productivity, dispatch timelines, and SLA adherence.
- Ensure proper scanning, labeling, and documentation of parcels to maintain visibility and traceability.
- Coordinate with line-haul and last-mile teams to guarantee smooth parcel handover and transfer.
- Implement and maintain health, safety, and compliance standards within the hub.
- Optimize resources (staff, equipment, space) to meet volume demands efficiently.
- Handle operational issues and escalations, ensuring quick resolution and minimal service disruption.
- Conduct daily shift briefings, monitor staff performance, and provide training where needed.
- Generate operational reports and highlight improvement areas to management.
Qualifications
- Bachelor’s degree or diploma in Business, Logistics, Supply Chain, or related field.
- 3–4 years of experience in logistics, warehouse, or hub operations, with at least 2 year in a supervisory role.
- Strong leadership and team management skills with the ability to motivate frontline staff.
- Knowledge of first-mile/last-mile logistics processes and parcel handling standards.
- Proficient in using logistics systems, scanners, and MS Office tools.
- Good communication and problem-solving skills.
- Ability to work under pressure and manage high-volume operations.
- Flexibility to work shifts, weekends, and holidays as required.
What we offer
- Opportunity to be part of a fast-growing logistics company.
- Competitive salary and benefits.
- Career development and growth within Operations.
- A dynamic and supportive work environment.