People Operations Lead

About Turaco

Turaco's mission is to relieve people from the fear of financial shocks. We provide subscription-based, mass-market insurance bundled into everyday transactions people already use, partnering with companies that serve emerging consumers across Africa and Pakistan. Since launching in 2019, we've reached over 3 million active end users and are growing fast.

About the Role

The People Operations Lead runs the day-to-day HR engine across Turaco's markets — recruiting, payroll, contracting, and the full employee lifecycle — and directly manages our People Operations Associates. You are the primary point of execution for the People Operations Manager: turning process into work that actually gets done, on time, country by country.

What You'll Own

Recruiting & Hiring

- Run end-to-end recruitment for Casual staff and Customer Operations Associate roles — sourcing, screening, interviews, and offers.
- Coordinate scheduling, shortlisting, and candidate communication for all other open roles, in support of the People Operations Manager.
- Keep the applicant tracking system current and give hiring managers clear visibility into pipeline status.

Payroll & HR Administration

- Prepare monthly payroll for your markets, working with Finance and external payroll providers — the People Operations Manager approves before it goes to the COO for final release.
- Own contracting: offer letters, renewals, confirmations, and role-change paperwork.
- Coordinate work permits, visas, and other documentation for cross-border and expat hires.
- Run onboarding (first-day logistics, paperwork, welcome experience) and offboarding (exit checklists, exit interviews).
- Track leave utilization and flag under- or over-use to managers.
- Research and apply the statutory/tax rules relevant to payroll and benefits in each market.

Team Management

- Directly manage the People Operations Associates — assign work, review quality, unblock their day-to-day.
- Review and approve Associates' proposed fixes to routine HR issues; escalate anything unusual to the People Operations Manager.

Performance & Culture

- Coordinate the logistics of performance review cycles — reminders, form tracking, documentation.
- Help execute culture and engagement initiatives designed by the People Operations Manager.

What You'll Need

- 3–5 years in HR/People Operations, ideally with exposure to multi-country or multi-entity payroll.
- Experience managing at least one direct report, or clear readiness to start.
- Startup or fast-growth company experience strongly preferred.
- Comfortable with ambiguity and hands-on detail work — this is an execution role, not a policy-design role.
- Familiarity with an HRIS/ATS (e.g., Breezy, BambooHR, SeamlessHR) and strong Excel/Google Sheets skills.
- Bachelor's degree; HR certification (e.g., IHRM, CHRP) is a plus.

Why This Role Matters

We need execution in the People function to keep moving without the People Operations Manager in the loop on every detail — that's this role. Get it right, and the Manager is freed up to focus on programs and judgment calls instead of paperwork.

Compensation & Benefits

Turaco offers a competitive salary commensurate with experience, plus a comprehensive benefits package including stock options and healthcare — within a culture that lives our values: pushing boundaries, working with excellence, and profound respect for the individual.