About this role
We’re TIP Group – a proud Great Place to Work ® – and we’re looking for a skilled and motivated Customer Service Specialist to join our team.
If you’re passionate about delivering excellent service, enjoy a fast-paced, hands-on environment, and like being part of a team that keeps things moving, keep reading — this could be your best career move yet.
What You’ll Be Doing
✔️ Executing on planned margins and contributed value, managing work orders, maintenance history, and authorising additional work while ensuring cost control and compliance
✔️ Working closely with a supportive, hands-on team that values your input
✔️ Managing vendor pricing, warranty claims, trailer reservations, tyre management, rebill processes, and reporting customer-related data for margin improvement and contract reviews
What You’ll Bring
✔️ Good customer care and communication skills with a professional telephone manner
✔️ A proactive mindset and a sense of ownership in your work
✔️ A good sense of humour – we work hard, but we like a laugh too
Why TIP?
Because culture isn’t a poster on the wall and it’s something you should feel every day . We’re good at what we do and we put people first. We invest in your growth, value your voice, and genuinely care about our team. We don’t just say we’re a Great Place to Work® – we prove it. It’s how we roll.
Benefits Include:
✅ £1,000 employee referral bonus
✅ Private Healthcare for You & Your Loved Ones
✅ Annual contribution towards your well-being
✅ Pension Scheme with Aviva
✅ Income Protection available in case of long-term sickness or disability
✅ Life Assurance (up to 3x annual base salary)
✅ Ability to buy up to 4 additional days for more holidays!
✅ Awards & Recognition so you feel valued for your hard work (e.g. Christmas vouchers, business hero awards etc.)
👉 See why people love working at TIP and explore our benefits — learn more here!
We’ve Successfully Hired from These Backgrounds:
Sales Executives, Sales Associates, Account Managers or Customer Service Executives