Manager - Tech PMO

WHERE DOES THIS ROLE FITS IN BIGGER PICTURE:
We
like to think of ourselves as learning
implementers – practitioners at
heart, committed to action and iteration, yet equally dedicated to measuring,
learning, and improving everything we do.

As
Manager – Tech PMO, you will act as the bridge between Medha’s Technology team
and the wider organization, bringing structure, clarity, and business alignment
to technology initiatives. You will combine project management and business
analysis to ensure technology projects are clearly defined, well-coordinated,
and delivered effectively. You will be responsible for communicating with
customers, delivering training/demos, managing project tools (such as JIRA and
Asana), and overseeing both functional and technical documentation.
You
will also help the Tech team communicate its priorities, progress, challenges,
and product capabilities to non-technical stakeholders within and outside Medha.
This role combines execution discipline, stakeholder management, documentation,
and problem-solving to help technology deliver greater value across Medha.

WHAT YOU WILL BE RESPONSIBLE FOR:
Project Planning, Coordination & Governance
- Manage project schedules, deliverables, and milestones using
tools like JIRA and Asana
- Coordinate cross-functional activities between the tech team
and other departments
- Assist in resource planning, status reporting, and risk
management for ongoing projects.
Business Analysis & Product Delivery

- Gather
and document business requirements from customers and internal
stakeholders.
- Translate business needs into clear,
actionable technical specifications.
- Support testing and quality assurance
efforts by ensuring requirements are met.
Stakeholder
Communication, Training & Feedback

- Serve as a key point of contact for customers regarding tech initiatives & product functionalities.
- Organize and deliver product demos, training, and presentations to various stakeholders.
- Actively gather and relay customer feedback to inform product enhancements.
Documentation & Knowledge Management

- Oversee the
creation and maintenance of functional and technical documentation, ensuring
consistency and accuracy.
- Develop
process flows, training manuals, and user guides to support tech deployments.
- Facilitate knowledge sharing within the tech
team and across the organisation.
Spokesperson for Tech
Department

- Represent the tech team
in cross-departmental meetings and communications.
- Clearly communicate tech
strategies, project statuses, and challenges to non-technical teams and
leadership.
- Collaborate with
marketing and communication teams to produce internal updates and presentations.
WHAT WE ARE LOOKING FOR:

- Bachelor’s
degree in Computer Science, Business Administration, or a related field, or
equivalent experience.
- 4+ years of experience in project
management, business analysis, PMO, or a similar role in a technology
environment.
- Proficiency in project management tools
such as JIRA and Asana.
- Strong analytical skills with the
ability to understand and document technical requirements.
- Familiarity with software development
processes and Agile methodologies.
- Excellent verbal and written
communication, with the ability to explain complex technical concepts simply.
- Strong interpersonal skills and ability
to work effectively with technical and non-technical teams.
- Ability to manage multiple priorities in
a fast-paced environment, with close attention to detail.
- Experience delivering customer training and
product demos is preferred.
- Knowledge of business process modelling
and requirements management tools is an advantage.
- Prior exposure to tech support or
client-facing roles within a technology organization is a plus.
WHOM YOU WILL WORK WITH:
As you play an impactful role in shaping how technology supports business
outcomes. Working with cross-functional teams in a dynamic, innovative environment,
with continuous learning and advancement opportunities within a supportive
team. Being part of an organisation that
values clear communication, efficient processes, and customer success.
These
are the people you will be working closely with:

- Natural leader and chaos
tamer: Shubhra Gupta (https://www.linkedin.com/in/shubhra-gupta-aa115515a/)
- Connector, problem-solver, and
architect of scalable impact: Saurabh Rai (http://linkedin.com/in/saurabh-rai-2145347)
- People Person, Resilient,
Ethical decision maker: Anubha Srivastava (https://www.linkedin.com/in/anubha-srivastava-2aa7a011a/)
- Translating priorities into clear
execution and delivery. Komal Bhatt (https://www.linkedin.com/in/komal-bhatt-9a4052203/)
OUR HIRING PROCESS:
Our goal is to be as
transparent and respectful of your time during the recruiting process. We use a
technology platform to ensure the hiring process is comprehensive, efficient,
and well documented.