About this role
Role Overview
Datapharm builds long-term, high-impact partnerships with pharmaceutical companies. We are seeking a UK-based Account Manager to lead and grow relationships and revenue with UK pharma clients, acting as a trusted strategic partner and advocate for their business priorities internally.
This is a high-profile role, working closely with some of the world’s most innovative pharmaceutical companies.
Reporting to the Head of Key Account Management, the Account Manager will be responsible for retaining, developing and expanding assigned accounts, owning commercial outcomes and ensuring Datapharm consistently delivers against customer goals.
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Key Responsibilities
· Act as a trusted advisor, developing a deep understanding of customer strategy, priorities and challenges
· Represent the customer internally, clearly articulating current and future needs across Datapharm teams
· Own overall commercial performance and financial outcomes for assigned accounts
· Own a personal Sales Quota linked to a set of Accounts
· Lead contract renewals and commercial negotiations
· Drive new business growth through strong relationships, advocacy and expansion opportunities
· Build and maintain senior-level relationships across relevant customer functions
· Coordinate internal stakeholders to ensure successful delivery against customer objectives
· Track, review and improve customer engagement through KPIs and structured account reviews
· Serve as the primary escalation point for customer issues and feedback