About this role
Summary: Provides Patient Care Excellence by providing exceptional customer service to the customers of OAA Orthopaedic Specilaists. The Front Desk Coordinator supports the day-to-day activities of our orthopaedic facility through coordination of patient care across all specialties.
Essential Functions :
- Demonstrates excellent customer service with patients and visitors, both in-person and on the phone.
- Immediately greets and directs patients and visitors.
- Schedules appointments in the electronic medical record.
- Answers telephone calls promptly and courteously.
- Calls patients to reschedule appointments as needed.
- Completes a full, accurate patient registration utilizing the electronic check-in program.
- Completes patient check-out procedures including collecting payment, scheduling follow up appointments, and providing patient with instructions as needed.
- Verifies, updates, and maintains accurate patient insurance information. Coordinates referrals for patients through insurance and other physician offices.
- Assist with insurance verification, authorizations, referrals and patient eligibility, as needed.
- Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution.
- Collects co-payment and balances from patients and reconciles daily cash report.
- Collects payment for durable medical equipment and files appropriate paperwork.
- Receives medical records requests and disability forms .
- Records patient communications within the electronic medical record.
- Train and mentor new Front Desk Coordinators.
- Other duties may be assigned.
Qualifications
- High school diploma and one to three years related experience and/or training; or equivalent combination of education and experience
- Computer experience required
- Knowledge of third-party insurance preferred
- Previous medical office experience preferred
- Excellent verbal communication skills
- Prior customer service experience