Hotel Front Desk Agent | $19.50/hr starting | FT

Join our team as a Front Desk Agent at Skagit Valley Casino Resort!

Are you friendly, detail-oriented, and enjoy helping people feel at home? We are looking for a Front Desk Agent to be the welcoming face of our beautiful resort!

ESSENTIAL DUTIES:

- Directly responsible for friendly, efficient, and courteous check-in and check-out of guests.

- Answers incoming telephone calls; creating reservations over the phone and in person.

- Accurately maintains guest accounts, including responding to billing inquiries and disputes.

- Maintains awareness of current and future rates, discounts, promotions and events; and is able to convey relevant details in a clear and precise manner.

ESSENTIAL QUALIFICATIONS:

- Must be at least 18 years of age.

- Required: High school diploma or GED.

- Required: Minimum one-year experience in front line guest service.

Preferred: One-year experience at hotel front desk or experience in either commissioned retail sales or comparable front-line or hospitality/travel industry setting.

- Required: Experience working on computers in a Windows based environment.

Preferred: Experience with hotel property management systems.

- Required: minimum one-year experience in cashiering, including experience with credit transactions, till reporting, and/or daily shift transactions.

ADDITIONAL REQUIREMENTS:

- Must be able to manage high volume multi-line phone systems, prioritizing between guests on the phone and in person while maintaining a high level of quality guest service.

- Must be able work with and understand credit, billing, rate schedules, discount information and have ability to execute basic math functions.

- Must be effective at listening to, understanding, and clarifying concerns and issues raised by guests and co-workers.

- Must be able to communicate information verbally and in written form, in a clear, concise, and professional manner.

- Must exhibit a high level of integrity, initiative and self-accountability.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

- Must be able to spend extended periods of time walking, standing or bending.

- Must be able to work in a fast-paced environment, manage multiple priorities simultaneously.

- Must be willing and able to work non-traditional schedules, including nights, weekends and holidays while maintaining standards of attendance and punctuality.

- Must be able to bend, reach, kneel, twist, and grip items while working from assigned work area; and also lift, or otherwise move objects and/or exert up to 20 pounds of force.

BENEFITS:
*Paid vacation/sick/holidays
*Medical/dental/vision insurance
*Life insurance and AD&D
*Long term disability
*Short term disability
*Employee assistance plan

SCHEDULE:
PM Shifts, including weekends and holidays

Apply today to become part of The Skagit team!