About this role
We are currently seeking a high calibre professional to join our team as a Case Manager.
In this role you will:
- Deliver end-to-end case management service for the new applications in accordance with underwriting, compliance, regulatory and Group requirements and the agreed service lead time.
- Process cases in accurate, effective & timely manner.
- Ensure proper and complete documentation is filed in the internal record with good quality.
- Work closely with stakeholders in order to support channels to achieve sales targets.
- Consistently and accurately provide the updated case information to all key stakeholders.
- Handle case enquires from sales staff and stakeholders in professional manner.
- Handle and resolve the problem cases skillfully and independently.
- Support ad-hoc tasks, projects and cross channel duties as assigned by Team Leader.
To be successful you will need:
- University Degree
- Relevant case management and/or new business operation experience
- Possessing LOMA qualifications or in progress of taking any LOMA courses would be a plus
- Having positive and mature attitude and able to meet tight deadlines in the fast-paced and every changing environment
- Able to work independently for tasks assigned
- Performance driven and results focused
- Fluent in both written and spoken English and Cantonese (knowing Mandarin is a plus)