IT Support Engineer / IT Support Technician - Part-Time

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams.

We are looking for an IT Support Engineer / IT Support Technician to provide remote support to a client in the UK, on a part-time and flexible basis.

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Responsibilities

- Provide remote support to users in a Microsoft 365 environment.
- Provide support for Outlook, Teams, Office and Microsoft Defender .
- Manage users and permissions.
- Troubleshoot day-to-day IT issues.
- Set up and configure new PCs and software.
- Provide support for email security solutions, namely Mimecast .
- Remotely monitor endpoints using RMM tools , ideally NinjaOne .
- Support hardware management and ordering.
- Document basic IT processes.

Requirements

- Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles;
- Hands-on experience supporting Microsoft 365 environments;
- Good troubleshooting and problem-solving skills;
- Ability to work independently and provide effective support remotely;
- Good communication skills and a strong level of English, for interaction with the client;
- A proactive and service-oriented approach.

Nice To Have

Experience with any of the following will be considered a plus:

- Mimecast
- NinjaOne or other RMM platforms
- Cyber Essentials
- Microsoft Defender
- Endpoint and device management

Benefits

- Part-time engagement - approximately 10 hours per month
- 100% remote
- Flexible working hours
- International working environment
- Opportunity to work with modern Microsoft-based IT environments

If you're an experienced IT Support professional looking for a flexible, fully remote part-time opportunity , we'd be happy to hear from you.