Collision Center Administrative Assistant

Earl Stewart Toyota is hiring and we want to talk to you!

About Us

Working at Earl Stewart Toyota means you have a true career path to follow... even if it leads you beyond our company to a new field or career. We innovate. We learn from our team members to grow as an organization. We know what we don't know... this is why be practice reverse-mentoring (some of us older guys have a lot to learn) and use employee self-evaluations.

We are a car dealership, that's true... but we are more than that. We are 150+ human beings ranging in age from 21 to 76, men and women from almost every imaginable background. We have recently adopted a non-smoking workplace policy. We operate under a sound ethical code. We belong in the 21st century.

We are Earl Stewart Toyota.

WE OFFER:

- Paid Vacation

- 401K

- Life Insurance provided by company

- Health, Dental and Vision Insurance

- Disability Insurance

- Use of company yacht

- Family Fund

- Personal Days

- Wellness program

- Paid Maternity/Paternity Leave

- Pet Bereavement

Responsibilities

- Greet customers in a professional manner

- Provide basic information to callers who have general inquires

- Assist the Body Shop Manager with various clerical duties as needed

- Friendly, professional, courteous and efficient when working with all customers and employees

- Calculate the customers bill using the dealerships computer system.

- Receive cash, checks and credit card payments from customers and records the amount received on the repair order and/or counter ticket.

- Make changes accurately and issues receipts to customers

- Record totals of counter tickets and repair orders, verify against all cash, checks and credit card payments on hand at end of shift

- Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price

- Refer customers who have additional questions to the appropriate individual

- Handle customer complaints with integrity and poise and refers the customer to the appropriate individual for further communication

Qualifications

- Demonstrated superior customer service skills

- Excellent communication skills and high attention to detail

- Ability to multi-task and handle several phone calls at once

- Must have at least a high school diploma/GED

- Must be proficient in Microsoft Word and Excel

- Must have dealership and/or recent retail receptionist experience

- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license

- Professional appearance and strong work ethic