About this role
Job Summary
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
Responsibilities
How You’ll Make an Impact
- Engage with customers to resolve billing inquiries, product questions and service complaints
- Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
- Maintain high levels of professionalism and courtesy in every customer interaction
- Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
- Master order processing within the billing system for retained accounts and new sales entries
- Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
- Support efforts to enhance the customer experience through every transaction
Working Conditions
- Office environment
Qualifications
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Skills
- Ability to read, write, speak and understand English
- Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Ability to work variable hours; may include weekends, holidays, and split days off
- Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
- Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
- Effective computer and consumer electronics skills
- Ability to use personal computer and relevant software applications including the billing system
- Proven verbal and written communication skills
- Ability to handle irate customers and resolve issues
- Ability to prioritize and organize effectively
Preferred Qualifications
Experience
- 2+ years of call center experience in customer service or phone sales, or equivalent experience