Parts Counterperson

Fields Cadillac of St. Augustine is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers!  Our goal is to provide the best customer experience and create life-long relationships.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/

What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee Vehicle Purchase Plans, Health and Wellness, Saturday Lunches, Discounts on Products and Services

Job Responsibilities

- Assist all customers (retail and shop) in selecting the required parts in a friendly, professional, and efficient manner.

- Inform customers about companion part requirements and specials,and expose them to the full product line.

- Review body shop estimates to ensure parts ordered are correct and pricing aligns with estimates.

- Deliver high levels of service to both internal and external customers.

- Pull and fill orders from stock.

- Notify the parts manager of out-of-stock parts or shop materials needing immediate attention.

- Locate out-of-stock parts from external sources and submit emergency orders if necessary.

- Notify service advisors and customers when special-ordered parts arrive.

- Follow up on back-ordered parts.

- Verify will-call and back-order files weekly; return or restock items not picked up or required .

- Replenish assigned inventory daily.

- Ensure all internal parts requests are billed on service repair orders.

- Receive payment from retail customers or obtain credit authorization.

- Ensure all sales charges are signed by customers and that customers receive their invoice copies.

- Issue credit for returned parts, verifying the original invoice or number for accuracy.

- Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.

- Set up orders for daily shipment, delivery, or pick-up.

- Work with the parts manager to maintain a lost sales tracking program.

Job Qualifications:

- CDK Preferred

- Ability to perform arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.

Job Requirements:

- Valid Drivers License.

- Background and MVR Check Required