EVS Attendant

Job Summary:  Cleans and maintains the appearance of the FOH and BOH facility, restrooms, outer buildings, and other areas as assigned in a quick and efficient manner while also delivering exceptional interactions with all guests and fellow team members.

Essential Job Functions:

- Cleans trash cans and ash trays

- Vacuums carpeted areas

- Sweeps and mops tile, brick, and concrete areas

- Picks up dirty cups and glasses throughout the facility

- Polishes furniture and fixtures

- Operates and maintains light equipment necessary to perform job functions to include vacuums

- Deep cleans areas, including (but not limited to) shampooing carpets, stripping & waxing floors, and high dusting

- Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful

- Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back

- Observes all activity within assigned area offering assistance to all guests

- Observes activity and reports anything that is out of the ordinary

- Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships

- Ensures all guests are kept in play by providing friendly and helpful service at all interactions

- Utilizes open body language, politely speaks with and assists guests as needed

- Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same

- Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation.

- Crosstrain in other departments

- Other duties as assigned

Qualifications

Experience and Qualifications:

- Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.

- One year of direct customer contact experience, preferred

- Display professionalism; excellent verbal and written communication skills

- Professional appearance as outlined in the Gilley’s Team Member Handbook

- Must be able to work both independently and as a member of a team

- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

- Physically mobile with reasonable accommodations

- Must be able to respond to visual and audio cues

- No known allergic reaction to cleaning chemicals

- Must have basic English communication skills

- Must be able to bend, reach, kneel and grip items

- Must be able to lift items weighing up to 50 pounds

- Must be able to walk and stand for long periods of time (8-12 hours)

- Have a sense of urgency and keep up with fast paced business practices

- Operate in mentally and physically stressful situations

- Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.