Patient Services Representative

- Provide smooth and timely flow of patients in accordance with the COHC patient flow guidelines while responding to high volumes of patients in short time spans.

- Demonstrate, understand, and perform triage activities for all walk-in patients and medical phone inquiries.

- Provides efficient, accurate, and timely medical secretarial support to facilitate patient flow.

- Assists with scheduling office visits, internal referrals, obtaining prior authorizations for treatment (as needed), and routing phone calls from patients, physicians, insurance companies and pharmacies.

- Completes and maintains standard records/forms/logs according to procedures, as required by department.

- Obtains and updates account information including patient demographics and insurance information with minimal errors to ensure accurate reimbursement.

- Works effectively within a team to provide high quality customer service and ensure high quality care for our patients.

- Maintains a safe, clean and orderly environment for patients and visitors.

- Models high level customer service by demonstrating a willingness to serve all patients; maintaining an awareness of patient needs and responding to those needs within their job duties; using tact, discretion, and compassion in dealing with team members to ensure quality patient care.

- Demonstrates willingness for self-improvement by collaborating with leadership to identify learning needs (reflective of the organization and of the individual) and seek instruction from appropriate resources.

- Contributes to improvement by participating in meetings, training, in-service education, and performance improvement activities as directed.

- Ability to handle cash and obtain payment from patients as required.

- Ability to recognize emergent situation and react swiftly in emergency situations.

- Comply with all Federal, state, local, Joint Commission Occupational Safety and Health Administration (OSHA), DPH, Subcontractor safety and operational regulations, directives and standards.

- Maintain confidentiality of all information and supporting patients' privacy, rights, and safety.

- Provide coverage for other clinical areas (as requested)

- Must maintain appropriate attendance.

- Performs miscellaneous duties as required by management.

Additional Responsibilities

- Must be willing to work a flexible work schedule which can include evenings and weekends

Qualifications

- Ability to prioritize and multitask.

- Excellent communication skills.

- Demonstrated effective customer service skills along with proper telephone etiquette.

- Working knowledge of Microsoft Office Software and basic computer skills.

- Able to efficiently function in fast-paced work environment.

- Bilingual (English and Spanish) Skill Preferred

Professional Experience/Educational Requirements

- High School graduate or equivalent GED.