About this role

Join the AAA Parking family and work as a Valet ! Make extra money, meet new people, and provide exceptional service as the first and last point of contact for our guests. We seek individuals with a warm attitude, polished appearance, and a commitment to excellence to ensure a seamless and memorable guest experience.

Key Responsibilities:

1. Guest Interaction:

- Greet and welcome all guests in a proper manner.

- Explain prices and the car retrieval procedure clearly to guests.

- Open hotel doors for guests and assist with luggage.

- Offer information about the services and facilities of the hotel, points of interest, and entertainment attractions.

- Assist guests with special needs or disabilities.

2. Vehicle Handling:

- Fill out valet ticket properly and conduct vehicle damage check

- Retrieve and park vehicles for guests quickly and efficiently.

- Maintain keys in an organized and secure manner.

3. Appearance and Presentation:

- Maintain a clean, professional, and well-groomed appearance at all times, adhering to AAA Parking's uniform and appearance standards.

- Ensure the valet area is clean, organized, and inviting.

4. Team Collaboration:

- Work closely with the hotel staff to ensure smooth guest arrivals and departures.

- Communicate effectively with colleagues to coordinate valet operations.

- Support team members during busy periods or special events.

5. Safety and Security:

- Follow all safety protocols and guidelines to ensure the security of guests and their vehicles.

- Report any accidents, injuries, or incidents to the supervisor immediately.

- Perform routine inspections of the valet area and equipment.

6. Maintain The AAAs of Service:

- Attitude: A positive, can-do attitude with a passion for providing exceptional service.

- Appearance: Impeccable grooming and a professional appearance, reflecting the high standards of our clients and AAA Parking.

- Assistance: A genuine desire to assist guests, going above and beyond to exceed their expectations.

Qualifications

- Must be at least 18 years old.

- Valid drivers license with a clean driving record.

- Excellent communication and interpersonal skills.

- Basic English reading, writing, and communication skills.

- Strong attention to detail and ability to handle stressful situations with poise.

- Ability to stand 100% of the shift and meet physical requirements (lift/push/pull up to 20 pounds, carry up to 10 pounds).

- Flexible schedule based on business needs.

- Successfully pass a background and driving record check.

- Previous experience in hospitality or high-end customer service role preferred.