Receptionist - Cleveland Browns

Position Title:   Security Officer

Department:   Security

Reports To:   Security Supervisors

FLSA Status:   Non-Exempt / Part-Time Hourly

Union Code:   Union

Minimum Pay Rate:   $22.65/hour

Maximum Pay Rate:   $22.65/hour

Join Our Team at Barclays Center!

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center !

At Barclays Center,   we're   more than just a venue –   we're   a dynamic community driven by a shared passion for creating unforgettable live experiences.   We're   dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

If   you're   someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment.   Come be   a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.

Our Company Values

We understand that it is important for you to know what our values are to   determine   if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.

Key Attributes for Success

To excel in this role, candidates must   possess   a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and   maintaining   a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.

Genuine Passion for Service:

- Desires to exceed guest expectations and create unforgettable experiences.

- Enjoys   demonstrating   enthusiasm and dedication in providing exceptional service.

- Wants to make every interaction memorable and positive.

Strong Teamwork Abilities:

- Enjoys   collaborating effectively with colleagues and partners.

- Likes building and nurturing strong relationships within the team.

- Values the importance of teamwork in achieving shared goals.

Adaptability:

- Enjoys handling unexpected challenges with flexibility and composure.

- Wants   to quickly adjust to changes in the environment to ensure guest satisfaction.

- Thrives in dynamic and fast-paced work environments.

Effective Communication Skills:

- Desires to listen attentively and respond empathetically to guests and colleagues.

- Enjoys   conveying information clearly, confidently, and with warmth.

- Wants to communicate with clarity and precision to ensure understanding.

Guest-Centric Approach:

- Values putting guests at the center of all actions and decisions.

- Likes   anticipating   guest needs and consistently exceeding expectations.

- Wants to create a welcoming and positive atmosphere for all guests.

Proactive Problem-Solving:

- Desires to   identify   and resolve issues creatively and efficiently.

- Enjoys   handling guest concerns with empathy and professionalism, turning challenges into opportunities.

- Likes taking initiative to address potential problems before they escalate.

Meticulous Attention to Detail:

- Wants to pay close attention to details that contribute to guest satisfaction.

- Enjoys ensuring every aspect of service delivery is meticulously executed to   maintain   high standards .

- Desires to take pride in delivering flawless experiences through meticulous attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES:   What You Will Do

- Uphold the Security Department's Prime Directives, most importantly our mission to take reasonable steps to protect the safety and security of our venues' guests, employees, and assets with respect towards everyone's dignity and legal rights.

- Resolve escalated security situations, providing   appropriate warnings   and complete ejections/arrests if   warranted /necessary.

- Ensure enforcement and compliance of the venue's Event Policies at all times.

- Assist   with directional and informational inquiries.

- Serve as   escalation   point for complaints/issues.

- Appropriately document all major/minor incidents and/or investigations.

- Represent Barclays Center and the Security Department in an exemplary manner.

- Apply principles of logical thinking to a wide range of intellectual and practical problems   in order to   successfully perform and direct varied & complex tasks.

- Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.

CANDIDATE PROFILE: Who You Are

- High School diploma or equivalent required.

- Ability to communicate effectively in English.

- Active NYS Security Guard License and 8-hour annual training   required .

- Active NY FDNY F-03 Fire Guard License   required .

- Minimum availability requirements are as follows; Fridays after 5PM, all day Saturday and Sunday and one day during the week

- Ability to   maintain   good business relations with   all the   employees   & managers   in other departments.

- Ability to effectively perform in crisis and to work under pressure without loss of composure.

- Ability to   exhibit   maturity by making sound   judgment .

- Ability to memorize, re-collect, and quickly retrieve relevant information.

- Ability to multi-task and perform under pressure.

- Ability to   establish   and maintain working relationships with building personnel, guests, visitors, clients, and vendors.

- An understanding of all the rules of law, the relevant penal   codes   and company policies.

- Must have strong teamwork etiquette.

- Must be able to adapt to changes in assignment per event.

- Must   maintain   a high standard of grooming.

KEY COMPETENCIES: Skills You Possess

- Tasks are performed with moderate supervision.

- Ability to   maintain   patron, employee, and company confidentiality.

- Ability to lift, carry, push, pull up to 50 pounds.

- Must be able to walk/stand and climb stairs for more than 4 hours.

- Ability to work in various climates based on the environment (including   cold weather ).

- Talking, hearing, walking, running, & vision activities occur continuously.

Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description.