General Merchandise Clerk

DEPARTMENT:

Retail Operations
## COMPENSATION:

Hourly Pay Range: $17.10 - $23.80

(this pay range represents the rates of pay for step 1 to the maximum step for this position in accordance with the collective bargaining agreement. The starting pay for the successful candidate will start at step 1)

JOB SUMMARY:

The General Merchandise Clerk (“GMC”) is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to our customers. This position plays a key role in supporting multiple areas of store operations and delivering outstanding customer service; therefore requires a versatile and adaptable individual who can take on a variety of tasks as needed throughout the store.

This role consists of front-end responsibilities, including bagging customer purchases, retrieving shopping carts, and helping maintain a smooth and efficient checkout process. In addition, the position involves other responsibilities such as stocking shelves, organizing displays, fulfilling e-commerce shopping orders for customers, and assisting with floral and cut fruit preparation and presentation.

JOB RESPONSIBILITIES:

The GMC may be assigned to one (or more) of several departments/assignments within the store and responsibilities may shift based on the operational needs of the store.

- Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T)

- Assist with customer questions, locating products, product recommendations, and communicating out-of-stock issues or customer concerns to store management

- Bag groceries carefully and efficiently, separating items properly; along with offering and helping customers with loading groceries to their vehicles

- Ensure shopping carts are regularly gathered from the parking lot and organized at store entrances for customer use

Grocery:

- Open boxes to stock, and refill shelves, displays, and end caps with general merchandise items

- Following CAO bread procedures for working and writing bread orders

- Build and maintain GMC product displays following store planograms, seasonal guidelines, and store management

- Bale cardboard regularly and maintain the backroom clean, organized, and free of clutter to ensure a safe and efficient work environment

- Ensure correct signage and pricing is visible and accurate, including routine price changes

- Keep aisles and display areas clean, safe, and free of hazards

- Sweep floors, clean up spills, and remove trash as needed to ensure a clean and safe shopping environment

Ecommerce:

- Receive online orders, accurately locate and inspect items for damage, defects, or freshness before packing to meet customer expectations

- Replace or report unavailable or damaged items promptly along with updating customers on substitutions or delays

- Pack items properly to avoid damage during transport and label orders clearly for pickup

- Communicate to store management regarding order progress or issues

- Assist customers by carrying or escorting their completed orders from the store to their vehicles, ensuring a smooth and convenient pickup experience

Produce Responsibilities:

- Cut, prepare, package, label, and price fresh-cut produce items for sale to customer

- Stock and rotate merchandise to maintain freshness and an attractive display

- Monitor product temperatures and maintain proper storage conditions

- Maintain logs and records of damaged and lost merchandise

- Complete price changes and assist Produce Manager with monthly inventory counts

Floral:

- Open, price, and stock floral merchandise while keeping displays neat, attractive, and well-organized to draw customer interest

- Monitor floral inventory for freshness and quality, removing wilted or damaged products promptly

- Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products including routine price updates

- Support the Produce department by stocking and maintaining the salad wall and other GMC produce items

Other Responsibilities:

- Operate all standard store equipment—such as hand trucks, box cutters, department equipment, etc. safely and efficiently by adhering to established safety protocols

- Work collaboratively with team members to ensure smooth department operations and excellent customer experience

- All other related duties as required and assigned including, but not limited, to courtesy clerk duties.

REQUIREMENTS / QUALIFICATIONS:

- Must be at least 18 years of age

- High school diploma is preferred but not required

- A valid Food Handler / Health Card

- Ability to work in a fast-paced environment and handle multiple tasks and responsibilities

- Friendly, helpful attitude with a focus on customer satisfaction and service at all time

- Ability to work well within the team and follow direction with a good attitude

- Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and teammates

- Basic math and reading skills for handling pricing, labels, equipment, and inventory

- Good problem-solving abilities and attention to detail

- Ability to stand, walk, bend, kneel, for up to four to eight hours per day and lift packages and other items (up to 50 pounds)

- Available to work a flexible schedule, including evenings, weekends, and holidays

- Must maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement