About this role
Position Summary
The Cocktail Server is responsible for providing a high-quality experience by taking drink orders, making recommendations and processing payments while ensuring that the guests needs are met.
Duties and Responsibilities:
- Accurately enter all orders into the POS system and follow proper cash/payment card procedures.
- Ensures the timely delivery of all beverages to the guests.
- Possesses in-depth knowledge of all food and beverage menus and the company.
- Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
- Protects establishment, guests and employees by adhering to Department of Health and company sanitation standards.
- Properly set up floor and other opening/closing procedures as directed by management.
- Performs opening, closing and side-work.
- Reports all breakage or damage of equipment.
- Attends and participates in daily pre-service meetings.
- Updates knowledge by participating in staff training opportunities.
- Cleaning and clearing tables.
- Learning about food and beverages, such as wine, beer, and cocktails.
- Maintain professional appearance standards as directed in the Employee Handbook.
- Anticipate and accommodate the needs of the guests while providing professional and exceptional service to ensure guest satisfaction.
- Greet and welcome guests by offering a drink menu and providing information on any beverage specialties.
- Maintain general cleanliness of assigned stations and the entire venue.