Customer Service Specialist (with English)

About the Role:
As a Customer Service Specialist , you’ll be the key connection between our company and our customers, ensuring smooth order handling and top-tier service. You’ll manage the full order cycle-from setup to delivery-while working closely with Sales and Supply Chain to meet customer expectations. This is a high-impact role for someone who thrives in a fast-paced B2B environment and enjoys building strong relationships.

Key responsibilities:

- Act as the main point of contact for your customer portfolio.

- Build and maintain strong relationships with customers and internal teams.

- Handle customer queries with ownership and professionalism.

- Accurately process high volumes of orders in SAP.

- Coordinate product availability and delivery timelines.

- Validate pricing and support contract updates.

- Resolve complaints and implement corrective actions.

- Optimize logistics for efficient and cost-effective deliveries.

- Take full ownership of customer service quality.

About you:

- Fluent English.

- 5+ years in Customer Service, ideally in B2B or manufacturing.

- Strong SAP experience (5+ years preferred).

- Salesforce knowledge is a plus.

- Customer-focused and relationship-oriented.

- Strong communication and interpersonal skills.

- Analytical mindset with attention to detail.

- Comfortable with numbers and data.

- Proactive, adaptable, and resilient under pressure.

- Team player with planning and multitasking abilities.

- Problem-solver with a positive attitude.

We offer:

- Employment on a regular basis in the sweetest company in the world.

- Annual bonus based on your work results.

- Lunch card to be used for groceries and restaurants.

- Private medical care in Lux Med (basic package fully financed by BC).

- Fit Profit sports card co-financed by BC.

- PPE: we care about your future, and we save money for your retirement.

- Cafeteria Program as a part of Social Fund.

- Group life insurance.

- Hybrid working model: min. 8 days in the office a month

- Please note: As a Customer Service team supporting the Benelux market, we provide service coverage from 7:00 AM to 6:00 PM. Working hours are organized according to a team-based shift schedule, with start times between 7:00 AM and 10:00 AM, agreed internally to ensure full business-hour coverage.

- Free consultation with a lawyer once a quarter.

- Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.

- And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.

- Daily delivery of fresh fruits and veggies to the office.

- You can purchase our sweet products with a special discount.

- Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.

- Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.

- We like to party as much as we like chocolate! We have integration budgets we can use for team events.

- Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.