Credit & Collection Manager

Alnafitha IT is a leading independent
provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have
established ourselves from a startup business to a market leader, offering a
comprehensive range of IT solutions tailored to meet the unique requirements of
our clients.

Our expertise spans across various domains,
including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we
deliver strategic IT solutions that drive digital transformation and
operational excellence to our clients.

With over 30 years of experience, Alnafitha
IT has successfully completed more than 4,000 projects, serving over 3,000
satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in
our customer-centric approach, which emphasizes engagement, collaboration, and
a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most
customer-centric provider for digital transformation and consultation,
fostering innovation and excellence in all our solutions. We are dedicated to
optimizing operational efficiency and ensuring effective resource utilization
to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our
employees and nurturing their growth, which is essential for driving leadership
in technology and customer satisfaction. As we continue to expand our presence
in the IT landscape, we remain committed to delivering cutting-edge solutions
that not only meet but exceed our clients' expectations.

The Credit &
Collection Manager is responsible for developing and managing
personalized collection plans, monitoring aged accounts, and optimizing
collection processes to improve cash flow and reduce outstanding receivables.

This role will collaborate across departments
to ensure credit terms and risk assessments are aligned with business
objectives, while maintaining strong client relationships through consistent,
professional communication. You will handle escalated accounts, negotiate
feasible payment arrangements, and conduct in-person visits for high-risk or
strategic clients when needed.

Key Responsibilities:

• Collections
Strategy and Planning

• Develop
and execute collection strategies and policies through checking current
policies and assess financial goals to align strategies to ensure that collections
strategies are optimized to achieve the company's financial objectives

• Create
and manage collection plans and develop personalized collection action plans to
facilitate timely resolutions for overdue payments and reduce the amount of
outstanding debt

• Collaborate
with the collection team to establish credit terms and risk assessment criteria
to align collection efforts with accurate risk assessment to prevent future
overdue accounts.

• Monitor
and analyze aged accounts receivable reports to identify delinquent accounts
through creation of a process to track the status of the overdue accounts

• Coordinate
collection efforts based on the account urgency to maximize cash flow by
addressing the highest priority overdue accounts first and reduce outstanding
balances

• Client
Communication

• Contact
clients to discuss overdue accounts and negotiate payment arrangements to
resolve overdue debts by negotiating feasible payment terms with clients

• Maintain
professional and positive relationships with clients to encourage timely
payments by providing consistent communication and support to clients during
the collection process to foster goodwill and trust with clients, ensuring
ongoing prompt payment behavior

• Handle
escalated inquiries and negotiate payment arrangements while maintaining a
customer-centric approach to resolve issues efficiently while maintaining a
positive relationship with clients

• Visit
high-risk or strategic clients in-person, as needed, to resolve disputes or
formalize revised payment terms.

• Performance
Monitoring

• Track
and report on collections performance metrics, adjusting strategies as
necessary through producing regular reports on collections metrics and analyze
trends to monitor the success of collections efforts, adjusting strategies to
improve outcomes where necessary

• Provide
regular updates to the Collection Head regarding account statuses and
collection efforts to ensure senior management is informed and can provide
necessary guidance

• Generate
and present regular collections reports, highlighting trends, progress, and
areas of concern to keep stakeholders informed and align team efforts with
organizational goals

• Measure
KPIs for team and clients using real-time data (e.g., delay bucket analysis,
collection ratio)

• Track
collection targets vs. actuals and provide insights on gaps and necessary
strategy shifts

• Credit
Policy Management

• Develop
and refine client-specific credit policies, adjusting based on segment
behavior, profitability, and risk appetite.

• Approve
or decline special requests for extended credit periods after evaluating
payment history, financials, and order size.

• Collaborate
with sales teams to ensure deals align with credit policies and payment
capabilities.

• Collaboration

• Work
closely with other departments to resolve disputes and improve collection
processes and prevent Issues from arising In the future

• Collaborate
with the finance team to ensure accurate reporting and compliance with
financial regulations through gathering relevant data and process It to ensure
that all reports are compliant with financial regulations

• Documentation

• Maintain
accurate records of all communications and collection activities to ensure the
documentation for future reference and compliance

• Prepare
reports on collection activities and account statuses for management review to
keep management informed to enable effective decision-making

• Risk
Management

• Identify
risks, proposing strategies through checking reports and gathering information
to identify potential risks to collections to minimize financial losses by
addressing risks before they become problematic

Requirements

Qualifications

- Education: Bachelor's degree in finance, Accounting,
Business Administration, or a related field
- Experience: Minimum of 12 years of experience in
collections or accounts receivable, -preferably in the IT or technology sector
- Proven
track record of meeting or exceeding collection targets
- Proficient
in using accounting software and Microsoft Office Suite, particularly Excel
- Familiarity
with collections management systems and databases
- Understanding
of relevant laws and regulations related to debt collection
- Excellent
negotiation, communication, and interpersonal skills
- Excellent
communication and negotiation skills.
- Problem-solving
ability and high attention to detail.
- Ability
to handle multiple tasks and prioritize effectively.
- Understanding
of relevant laws and regulations governing collections and credit

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION :

Alnafitha IT is an Equal Opportunity Employer and does not
discriminate based on race, color, creed, national origin, ancestry, religion,
age, citizenship, sex, marital or veteran status, disability or handicap,
sexual orientation or any other basis prohibited by applicable law. Alnafitha
IT also takes affirmative action to employ, and advance in employment,
qualified women, minorities and diversity representations. Alnafitha IT also
makes reasonable accommodations for qualified individuals with disabilities, in
accordance with the Saudi and Egyptian employment laws.