About this role
Overview
Why We Need Your Talents:
The Casino Pit Manager is accountable and responsible for overseeing the smooth operation of the casino table games.
Responsibilities
Where You'll Mak an Impact:
- Responsible to the Casino Shift Manager for successful performance of assigned duties.
- Responsible for the supervision and performance of the Dual-Rate Pit Managers, Floor Supervisors, Dealers, and Dual-Rate Dealers.
- Assists and advises other departments and company personnel as necessary, to assure the success of the table games and the company overall.
- Responsible for supervising, floor management of dealers, and other subordinates in the pit area and ensuring correct procedures are followed on table games.
- Manages the request for fills/credits, player ratings, keeping track of markers, and rundowns for the entire pit.
- Analyzing customer play: cheating, scams, counters, and any unusual or suspicious variations of play.
- Monitors rated players for input into data base tracking system.
- Review staffing levels to maintain operational effectiveness.
- Delegate authority and assign responsibilities.
- Development of staff, interviews, hires, evaluations, and disciplinary actions.
- Review departmental financial data.
- Review table game activities and promotional status with the Table Games Shift Manager.
- Meet with departmental directors and managers as necessary.
- Provide excellent customer service.
- Ensure the safety and security of guests and employees, manages processes and programs to effectively control and reduce loss time injuries.
- Other duties as assigned.
Skills to Help You Succeed:
- Methods of Accountability:
- Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
- Through various oral and written reports.
- Through achievement of performance goals.
- Standards of Performance:
- Management abilities demonstrated in managing the table games operations.
- Maintain interpersonal working relationship among all personnel.
- Oral and written communication skills.
- Public relations and customer service skills.
- Willingness to assume responsibility relative to the performance of the table games.
- Obtainment of departmental budget and goals.
- Effective managing of the staff.
- Accuracy in completing assigned duties, paperwork, and reports.
- Must be proficient with all Microsoft software products.
- Ability to analyze and interpret departmental needs and results.
- Ability to solve complex problems.
- Knowledgeable of specified games and gaming regulations.
- Ability to add monies and chips.
- Knowledge of theft techniques.
- Good public relations/guest service skills.
- Ability to perform assigned duties under frequent time pressure in an interruptive environment.
- Ability to accurately complete paperwork and forms.
- Complete, perform and understand basic mathematical functions.
- Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls.
- Complete knowledge of all facilities available to guests on property.
- Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities.
- Ability to maintain mental concentration for significant periods of time.
Qualifications
Must-Haves:
- Five (5) to seven (7) years of experience as a dealer, floor person, and or supervisor with a Four (4) year degree in a related field or equivalent work experience.
- Must be able to acquire and maintain the State Gaming License required for the position.
Physical Requirements
- Casino is over 100,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
- Sitting 5%
- Walking 10%
- Standing 75%
- Keyboarding 10%
- Use of going up and down thirty-one (31) stairs multiple times per day and elevators.
- 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations and staffing.
Working Conditions
- 24/7 high energy casino with over 100,000 sq. ft. of gaming and entertainment space and approximately 500 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.