About this role
Mortgage Member Services is a key unit within the Mortgage and Equity Servicing and Support division of the Real Estate Lending Department at Navy Federal Credit Union. Our team is at the forefront of providing exceptional mortgage account services to our members, offering a wide range of services including processing payoff quotes, drafting, recast, assumption, streamline rate reduction, and loan modification. While we operate as a back-office team, we manage both front-end and back-end operations, ensuring seamless service delivery and operational excellence.
As a Summer Associate in Mortgage Member Services, you will gain hands-on experience supporting a dynamic team committed to delivering exceptional service to Navy Federal Credit Union members. This role offers exposure to both administrative and operational functions, with a focus on evaluating current processes and identifying opportunities for streamlining and efficiency. You will also gain insight into the financial industry