About this role

- Location: Remote-Work from Home

- Start Date: September 21, 2026

- Pay Rate: $16.00/hour

- Job Type: Short Term Temporary with opportunity for extension

- Schedule: Must be flexible to work rotating and shifting schedules between Monday-Friday 7am-8pm CST, Saturday 8am-3pm CST & Sunday 10 AM-3 PM CST

Position Overview

We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will provide exceptional customer service by handling inbound and outbound calls, assisting customers with banking, card-related inquiries, and remittance services. The ideal candidate is a strong communicator, team player, and problem solver who thrives in a fast-paced environment.

Key Responsibilities

- Handle customer inquiries via phone in a professional and courteous manner.

- Provide accurate information regarding banking products, card services, and remittance transactions.

- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.

- Document customer interactions and update account information accurately.

- Follow company policies, procedures, and compliance requirements.

- Meet quality, productivity, and attendance standards.

- Collaborate with team members and support departmental goals.

Required Qualifications

- High school diploma or equivalent.

- Previous remote work experience required.

- Minimum 6 months of call center experience .

- Minimum 6 months of remote/work from home experience .

- Excellent communication, interpersonal, and active listening skills.

- Strong comprehension and problem-solving abilities.

- Basic knowledge of banking products and card services.

- Basic knowledge and understanding of remittance processes.

- Ability to work flexible and shifting schedules.

- Self-motivated with the ability to work independently and as part of a team.

- Basic computer and data entry skills.

Preferred Qualifications

- Previous experience in banking, financial services, or customer support environments.

- Experience handling high-volume customer interactions.