About this role
Job Title: Office Manager
Location: St. George Canaan Valley Clinic
Job Type: Full-Time
Reports To: QA/QI Manager
Job Summary:
The Office Manager oversees the daily operations of a primary care medical practice. This role ensures smooth workflow, high-quality patient care, and compliance with healthcare regulations. The manager supervises administrative and clinical staff, manages budgets, coordinates scheduling, and supports the physicians and healthcare providers.
Key Responsibilities:
- Oversee day-to-day operations of the medical office, ensuring efficient workflow and excellent patient service.
- Manage staff including front desk, medical assistants, and billing personnel: assist with hiring, training, scheduling, and performance evaluations.
- Monitor and manage patient scheduling, registration, and intake processes to minimize wait times and maximize efficiency.
- Ensure compliance with HIPAA, OSHA, and other regulatory standards.
- Handle billing, coding, insurance claims, and reimbursement processes in coordination with billing staff.
- Maintain office supplies and equipment, coordinating maintenance and repairs as needed.
- Implement and maintain office policies and procedures.
- Serve as a liaison between providers, staff, patients, external vendors or partners, and Administration.
- Address patient complaints or concerns in a professional and timely manner.
- Assist in quality improvement initiatives and reporting for value-based care programs.
- All other duties as assigned.
Qualifications:
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- 3+ years of experience in a medical office management or healthcare administration role (primary care preferred).
- Strong knowledge of medical terminology, billing practices, and healthcare regulations.
- Proficiency with EHR systems (e.g., Allscripts).
- Experience managing staff and resolving interpersonal or operational issues.
Key Skills:
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Problem-solving and decision-making capacity
- Financial acumen and budgeting knowledge
- Attention to detail and multitasking ability
- Adaptability in a fast-paced healthcare setting