About this role
Coinspaid Dev is the engineering brand behind the technology, infrastructure, and R&D expertise built within Coinspaid. With more than 120 engineersand over 11 years of industry experience, Coinspaid Dev brings together software engineering, infrastructure, security and R&D teams with experience building distributed systems and blockchain infrastructure operating across more than 20 blockchain networks.
Coinspaid Dev emerges as an independent engineering brand with a straightforward mission: to advance blockchain infrastructure engineering and contribute practical expertise back to the industry. The structure is new. The experience behind it is not.
Responsibilities:
- Provide technical and organizational support to clients throughout the integration process and following the launch of the service.
- Escalate complex technical issues to the L2 Support team and Development teams, ensuring their timely investigation and resolution.
- Communicate with clients through voice calls, tickets, chats, and other business communication channels.
- Handle and resolve requests from internal stakeholders and employees across different departments.
- Collect, structure, and communicate client feedback to relevant customer-facing and product teams.
- Conduct product demonstrations and provide clients with comprehensive information about available features and functionality.
- Manage user access and permissions, including granting access and assigning appropriate roles to merchants and internal employees.
- Ensure compliance with applicable legal and regulatory requirements, recognizing the high level of responsibility associated with working in a regulated industry.
Requirements:
- Have at least one year of experience in a Technical Support Engineer, Senior Customer Support Engineer, or similar role.
- Demonstrate strong written and verbal communication skills in both English (B2 level or higher) and Russian.
- Possess a solid understanding of software development principles and processes.
- Demonstrate strong analytical, troubleshooting, and problem-solving skills.
- Exhibit strong organizational and reporting skills, with a high level of attention to detail.
- Have experience working with log analysis, monitoring, and analytics tools, such as Kibana, Grafana, and Zabbix.
- Have experience using CRM systems, such as Salesforce, as part of daily operational workflows.
- Possess practical experience with API testing and related tools, such as Postman.
Nice to have:
- Demonstrate open-mindedness, adaptability, and a constructive approach to receiving and acting upon feedback.
- Take initiative and work effectively both independently and as part of a collaborative team environment.
- Possess hands-on experience working within the IT, FinTech, Gambling, and/or Crypto industries.
- Demonstrate a solid understanding of the cryptocurrency industry and ecosystem, or a genuine interest and willingness to develop expertise in the field.
- Possess working knowledge of Atlassian products, including Jira and Confluence.
Why join CryptoProcessing by Coinspaid
You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.
At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.
We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.
Flexible Benefits
Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.
Work & Flexibility
Fully remote work from almost anywhere
Optional offices and relocation support
Flexible, async-friendly environment
Growth & Learning
Budget for courses, certifications, and professional development
Language learning support
Cross-team learning and knowledge sharing
Wellbeing & Support
Medical insurance or reimbursement depending on location
Access to mental health support
Financial support for important life events
Extras
Merch shop with rewards system
Team offsites and company events
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/