Sr Test Specialist-6943-1

emergiTEL is hiring a Sr Test Specialist User Acceptance Testing (UAT) Coordinator for our client in the Information Technology Services industry.
Contract Duration :10 Months
Pay Rate: $55 - $59.00/hour INC
Location: Cambridge, ON (Remote)
Job Description (English)
Position Summary

- Own the business-side User Acceptance Testing (UAT) cycle for Salesforce releases.

- Coordinate between business process teams, IT delivery teams, and business users serving as testers.

- Convert business requirements and process designs into practical test scenarios and scripts.

- Provide a clear go/no-go readiness recommendation for releases.

- Ensure complete test coverage, tester readiness, disciplined defect management, and timely reporting.

Key Responsibilities
Test Scenario Design and Preparation

- Translate business requirements, process designs, user stories, and acceptance criteria into end-to-end UAT scenarios and scripts.

- Develop and maintain requirement-to-test traceability and identify coverage gaps.

- Define required test data, user profiles, permission sets, and environment prerequisites.

- Coordinate with IT to ensure testing environments are properly prepared and refreshed.

- Maintain a reusable regression testing library across releases.

Training and Enabling Testers

- Identify and engage appropriate business testers across functions, regions, and business units.

- Deliver tester onboarding and training on scenario execution, result documentation, defect logging, and testing tools.

- Create job aids, quick reference guides, walkthrough materials, and recordings.

- Conduct office hours and daily support sessions during UAT execution.

- Ensure tester readiness and resolve testing blockers promptly.

Managing the UAT Cycle

- Develop and manage UAT plans, schedules, entry criteria, exit criteria, and escalation processes.

- Assign test scenarios and monitor execution progress.

- Rebalance testing assignments as required to maintain coverage and timelines.

- Facilitate recurring status meetings with business stakeholders, IT teams, and release management.

- Maintain current status, risk, issue, and decision logs.

- Support stakeholder engagement to ensure testing commitments are met.

Defect Management and Readiness Reporting

- Review, validate, prioritize, and de-duplicate defects before submitting them to IT teams.

- Coordinate defect resolution, retesting, and closure activities.

- Differentiate between defects, process gaps, training issues, and enhancement requests.

- Provide actionable reporting on test coverage, execution status, pass/fail rates, defects, and residual risks.

- Deliver final UAT sign-off recommendations, including deployment conditions, workarounds, and deferred items.

Required Qualifications

- Hands-on experience coordinating User Acceptance Testing (UAT) for enterprise application releases.

- Experience with test scenario creation, execution tracking, defect triage, and reporting.

- Working knowledge of Salesforce, including standard objects, record types, profiles, permission sets, and sandbox environments.

- Ability to train and support non-technical business users.

- Experience developing training materials, job aids, and user support documentation.

- Strong communication, organization, stakeholder management, and coordination skills.

Description du poste (Franais)
Rsum du poste

- Grer le cycle de tests dacceptation utilisateur (UAT) du ct affaires pour les versions Salesforce.

- Assurer la coordination entre les quipes de processus daffaires, les quipes TI et les utilisateurs participant aux tests.

- Transformer les exigences daffaires et les conceptions de processus en scnarios et scripts de tests pratiques.

- Fournir une recommandation claire de mise en production ou de report.

- Assurer une couverture adquate des tests, la prparation des testeurs, une gestion rigoureuse des dfauts et un suivi efficace des rsultats.

Responsabilits principales
Conception et prparation des scnarios de tests

- Traduire les exigences daffaires, les processus, les rcits utilisateurs et les critres dacceptation en scnarios UAT complets.

- Maintenir la traabilit entre les exigences et les scnarios de tests et identifier les carts de couverture.

- Dfinir les donnes de test, profils utilisateurs, ensembles dautorisations et prrequis denvironnement.

- Collaborer avec les quipes TI pour garantir la disponibilit et la mise jour des environnements de test.

- Maintenir une bibliothque rutilisable de scnarios de rgression.

Formation et accompagnement des testeurs

- Identifier et mobiliser les testeurs appropris dans les diffrentes rgions, fonctions et units daffaires.

- Offrir la formation ncessaire concernant lexcution des scnarios, la documentation des rsultats, la gestion des dfauts et lutilisation des outils.

- Produire des guides dutilisation, aides-mmoire, documents de rfrence et prsentations de formation.

- Animer des priodes de soutien et des rencontres quotidiennes pendant lexcution des tests.

- Assurer la disponibilit et lefficacit des testeurs tout au long du cycle UAT.

Gestion du cycle UAT

- laborer et grer les plans, calendriers, critres dentre et de sortie ainsi que les processus descalade.

- Attribuer les scnarios de tests et suivre la progression de lexcution.

- Rquilibrer les affectations selon les besoins afin de respecter lchancier et la couverture de tests.

- Animer les rencontres de suivi avec les intervenants daffaires, les quipes TI et la gestion des versions.

- Maintenir les registres de statut, risques, enjeux et dcisions.

- Favoriser lengagement des parties prenantes afin de respecter les engagements de tests.

Gestion des dfauts et rapports de prparation

- Examiner, valider, prioriser et liminer les doublons avant lassignation aux quipes TI.

- Coordonner la rsolution, les nouveaux tests et la fermeture des dfauts.

- Distinguer les vritables dfauts des lacunes de processus, besoins de formation ou demandes damlioration.

- Produire des rapports sur la couverture des tests, lavancement, les taux de russite/chec, les dfauts et les risques rsiduels.

- Fournir la recommandation finale dapprobation UAT, incluant les conditions de dploiement et les lments reports.

Qualifications requises

- Exprience pratique dans la coordination de tests dacceptation utilisateur pour des applications dentreprise.

- Exprience en cration de scnarios de tests, suivi de lexcution, gestion et triage des dfauts.

- Bonne connaissance de Salesforce, incluant les objets standard, types denregistrements, profils, ensembles dautorisations et environnements Sandbox.

- Capacit former et soutenir des utilisateurs daffaires non techniques.

- Exprience dans la cration de matriel de formation et de documentation utilisateur.

- Excellentes comptences en communication, organisation, coordination et gestion des parties prenantes.

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Vacancy Status / Statut du poste
This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilise dans le processus de prslection ou de slection. Toutes les candidatures sont examines par notre quipe de recrutement.
Equal Opportunity / galit des chances
emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage crer un milieu de travail diversifi et inclusif. Nous accueillons les candidatures de toutes les personnes qualifies, quel que soit leur parcours. Les dcisions d'embauche sont bases uniquement sur les comptences, l'exprience et les qualifications pertinentes pour le poste